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Prepare Payroll has lost Bank feed
I'm trying to process a payroll urgently. Last payroll run a fortnight ago was fine. Since then, a change has been made to MYOB Business and menu items are on the left instead of at the top and now I have this problem. I go into Payroll/Prepare wage payments, and it tells me "Account details missing" I can't go further with payroll processing as the only option it gives me is to Download a bank file!! The message Account details missing must be incorrect as when I go to Banking/Bank transaction it is still showing bank transaction correctly (including the electronic payroll payments made from the bank yesterday which I am trying to process in payroll).21Views0likes3Comments- 1View0likes0Comments
Merchant fees not automatically reconciling
Hi there, We've just started receiving online payments minus the merchant fees as advised by MYOB but it doesnt seem to be automatically reconciling. The amounts obviously dont match and are out of balance. We have attempted to sort this out ourselves, we gone through the online support about "Changes to how you pay for online payments" But we cant seem to be any wiser. Going into the Online Payment Portal, and check the ledger accounts but they appear to be the appropriate ones. However we cant seem to sort this issue out. Can someone please advise what we are not doing and help make transactions automatically reconcile as its supposed to? Thanks Michael74Views0likes15CommentsReverse Pay Error - After update
I am trying to reverse a pay (as i have uploaded to ATO so i cant delete it). it has not been processed to the bank and is just sitting in my prepare electronic payments. when i click reverse it asks if i want to reverse it, i click yet, i then get the MYOB ERROR MESSAGE i called MYOB yesterday and spoke with someone but she could not fix it.1View0likes0CommentsFile menu inaccessible
Good morning everyone It looks like Ive got two instances of Myob AR desktop running I have my file open but when I try to get access to the windows menues, they are not available I rang tech support who tole me he has never seen this error If I dont want to shut MYOB down, what is the best way to get access to the menues Have a great Friday Kr6Views0likes3Comments