How to add a user after invite previously cancelled

[Jacksonnnn]

I am trying to give access to a client, however when I try add them it says a user already exists with that email. When I look through the users I can see that an invite was cancelled however I am unable to resend this

[Leneth_A]

Hi @Jacksonnnn

Thanks for your post. We are grateful that you found this forum useful.

You may need to check the email of every users listed in the account to check if they have the same email. Go to Product >> Users >>Click the name of the user to be deleted >> Click delete >> confirmation message will appear, click Delete.

You may also check this Help Article Edit and delete users to provide you with more information and instructions to assist you with this.

Please don't hesitate to post again if you need help in the future.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Leneth