Forum Discussion

Lea50's avatar
Lea50
Contributing User
8 months ago

Incorrect invoice details being sent from MYOB

DATA BREACH BIG TIME'

Clients are receiving incorrect invoice and quotes fromour MYOB accounting system

How on earth is this happening MYOB.........DATA Breach>>>>>>>>>>>>

Investigate uregently.

Online Chat is useless................

USELESS  NO KNOWLEDGE WHATS SO EVER.......

HOW EMBARASSING TO SEND CLIENTS THE WRONG INVOICES........UNPROFESSIONAL.......

COMPENSATION.............???????????????????

8 Replies

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  • PriyaSelvaraj's avatar
    PriyaSelvaraj
    MYOB Moderator
    8 months ago

    Hi Lea50 

     

    Thanks for raising your concern with us and I apologize for the support experience. We do take security concerns seriously and I'd like to look into this as a top priority. 

    I will reach out via private message to gather further information about the invoices and will work from there.

     

    Thanks

    Priya Selvaraj

    • StacySF's avatar
      StacySF
      Contributing User
      5 months ago

      I also have the same problem and its very embarrasing when your client gets an incorrect invoice. Can someone please message me from MYOB and rectify this immediately.

    • Chreb's avatar
      Chreb
      Cover User
      4 months ago

      Can someone please help me urgently as when I sent a customer an invoice they received a completely different amount and bank account was ANZ and we are Westpac. How can this happen??

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        4 months ago

        Hi Chreb, 

         

        Just checking in on your recent concern. If you need more assistance, please feel free to respond to my private message.

         

        Best regards,
        Genreve

  • StacySF's avatar
    StacySF
    Contributing User
    5 months ago

    I have exactly the same issue can someone from myob please help me.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    5 months ago

    Hi, StacySF

     

    We hope this message finds you well. We wanted to inform you that we've sent you a private message regarding your inquiry. Please feel free to reply to the private message, and we'll be more than happy to help.

     

    Best regards,

    Doreen