Bills from Intray are not matching to default account Code.

[thetonto]

Hi Chris.  

We are using the same process of creating a bill that we have done for the last year of using MYOB.  It does not work for me on either Firefox or Chrome, nor for my Manager on a Chrome book so this is not a browser issue.

Any progress would be appreciated as this is frustrating and it appears I'm not the only user having the same issue.

Thanks

David

[ChrisMYOB]

Hello @rjnixon10 

Thank you for providing further information.

Can you please attach a screenshot of the page after you attempt to create a bill showing that the default account code isn't coming through?

[MichaelStafurik]

Hi, please see attached 2 x screenshots. Screenshot 1 shows me entering a bill. Customer pre selection is automatically input into the fields with the exception of the "Account code" highlighted in red. Screenshot 1 shows the customer contact information page which shows the "expense account/account code" being nominated previously as Materials and expenses. This use to automatically input when creating a bill but it does not do it anymore for any customer whatsoever. Please advise. Thank you.

[CPRIT2022]

Hi Team,

I've got the same problem and would like to add that if MYOB does NOT correctly identify the supplier and you enter it, the default account code IS Brought across.

Additionally, if you change the automatically detected supplier to some other supplier, and then back to the one that was automatically detected, it DOES correctly assign the correct account code.

This looks to be a fairly basic bug in the "I've identified the supplier" check where that routine is NOT populating the account code.

Yours Sincerely,

Shawn Coyne

[Fedeles]

I am also experiencing the same issue,  has been working for years not its all of a sudden stopped and is adding extra work and risk.

Please fix it.

Thank you

[Alyshia]

Any update on this? We are experiencing the same issue and it's quite driving us all insane in the office.

[Princess_R]

Hi @Alyshia 

We apologize for the inconvenience and we appreciate your patience and understanding on this matter. Rest assured that our dedicated team is working on it as quickly as possible. We'll provide communications and updates once this has been fixed.

Cheers,

Princess

[CPRIT2022]

Hi @Princess_R ,

Not to be overly negative here but it's been 4 months since this issue was reported.  I've even put forward the likely cause.  I'm not sure which dedicated team is working on the fix but it's taking an inordinately long time to fix a very small problem.

Yours Sincerely,

Shawn Coyne

[NoFarmersWife]

It is now 7 months later and I am still experiencing this issue. When will this be fixed please?

[Diamond0]

Hi @ChrisMYOB 

Can you please provide an update on this issue? I have been experiencing the same issue for months now.