Forum Discussion

NikiG's avatar
NikiG
Contributing User
2 years ago
Solved

Remittance Advice - Supplier Name Error

There is an error on each Remittance Advice that I send through.  The Supplier Name is displaying as on the first four letter of their name in lower case.  For example if the supplier is Bunnings, th...
  • NikiG's avatar
    NikiG
    2 years ago

    Hi Samara,

     

    I have fixed the error by deleting all invoices and payments, creating a new contact file and re-entering all invoices and payments.  This was frustrating, however I needed this fixed to send remittance.  

     

    It would be helpful if MYOB Essentials/Business allowed businesses to merge contact cards like Xero does.  MYOB seems to be getting further and further behind.

     

    Thank you for your attempts to help.

NikiG's avatar
NikiG
Contributing User

Hi Samara,

 

When i go to the remittance advice tab it shows the complete supplier name (eg. Shane Fleming).  When the email is sent it shows as shan.  I have attached the remittance advice and screenshot.

 

I have tried to download the remittance as a pdf however I do not know where it downloads to.  MYOB shows a sucessfully downloaded message, yet it is not in my downloads file.  It disappears. 

 

I have cleared the cache and the issue is still occuring.

 

Attachment removed from public view - Samara

SamaraM's avatar
SamaraM
Former Staff
2 years ago

Hi NikiG 

 

Thank you for sending the additional information through. It should be inserting the Supplier Name to that first line of the Remmitance Advice but I can see that there is a difference in the Supplier Name on the bill and the first line on the rimmatance advice.

 

Could you confirm the last 4 digits of your Serial Number, and send a screenshot of the Contact Card showing the Billing Address to me by Private Message so I can investigate further?


If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • NikiG's avatar
    NikiG
    Contributing User
    2 years ago

    Hi Samara,

     

    I have fixed the error by deleting all invoices and payments, creating a new contact file and re-entering all invoices and payments.  This was frustrating, however I needed this fixed to send remittance.  

     

    It would be helpful if MYOB Essentials/Business allowed businesses to merge contact cards like Xero does.  MYOB seems to be getting further and further behind.

     

    Thank you for your attempts to help.