Supplier shows difference outlook of outstanding balance

[Gracy]

Hi there, I found few suppliers that have like outstanding balance or refund in their card outlook while I couldn't find any outstanding balance nor refund in the purchase register.

Could you assist to look into this issue?  Thank you.  Gracy

[LRBooks61]

Hi Gracy

You need to compare the statement from your supplier with the invoices you have in your myob file for the supplier

To do this look at your purchase register for the customer , all sales

Tick off the invoices/refunds on the statement if they appear on the register 

If there are unmarked off entries on the supplier statement request copies of them from the supplier and enter them into MYOB

If they are there and paid you may need to contact the supplier with the payment details and check that they have recorded the payment - it may also be a timing issue ( cross over of payment made and statement sent)

Always reconcile the supplier statements as they arrive so that you know that you have captured everything

Hope thids is useful

:Lisa