applying debit (credit) to supplier invoice
Whenever i try to apply a debit to the correct invoice if the two values are identical myob rejects entry saying. 'The total Amount applied can't be greater than the Debit amount'. but the values ...
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Hello Suengoo
Can you please confirm which web browser you are using when the error pops up and if it happens when using a different one, such as Google Chrome.
If already using Google Chrome, I would suggest trying in incognito mode. If it works while in incognito mode without giving you an error, you will need to clear your browser cache.
Please let me know how you go.
i am using google chrome ... i tried in chrome incognito and it still gave the following message i have also tried safari with same result
you can also see that the Qty and unit price are the correct negative and positives and it happily works if you use a larger invoice value to offset against
Hello Suengoo
Sorry for the delay in my response.
Have you managed to resolve this?
Is the invoice you are trying to linked to a job? Are the accounts that are linked to this have positive amounts?
hi Chris
thank you for following up
No this still isnt really resolved.
the bills in question are integrated ones with an invoice linked to existing bill. and they are definitely positive.
my work around is to find a bill from same supplier with a larger invoice value than the debit, then it accepts the debit, but if you try to allocate to the correct original invoice ( if of the same value), it will not work whatever i try and always rejects it as per the screenshots i sent in august.