An unrecognised error occurred - EmployeePaymentTemplateHourlyWagesLine_EntitlementPayrollCategoryMissing

[Rod_Giddings]

Hello there,

                      I am trying to process a pay run , and am getting the above error when I am trying to Record and Report.  The only thing that is different to other pay runs is that I am using the Bonus Wage pay item. I have checked the setup of this pay item and it does not look any different to other pay types ?

Regards

Rod Giddings

[Sam_R]

Hi @Rod_Giddings,

Thank you for your post.

This error will occur when one or more wage pay items are linked to multiple leave pay items. For example, the “Leave” pay item is linked to both the leave items “Annual leave” and “Extra leave”.

I suggest you go through your Leave pay items (sick leave, annual leave, etc.) and make sure you remove any wage pay items that are linked to multiple Leave items.

I will leave a post below of another use that experienced this issue and was able to resolve using the above guide:

• An unrecognised error occurred 

Let me know if you have trouble locating the issue, happy to assist further. 

[Rod_Giddings]

Hello Sam,

                   I still cannot get past this error message.  I have gone to Payroll>Pay Items and checked all of the leave and other pay items.   Nowhere can I see an option to link a pay item to a "leave" or any other type of item. I have tried deleting a pay item to an employee and re-instating but that does not work either.

                    I have been "upgraded" to the new version of MYOB essentials.

Regards

Rod Giddings

[Sam_R · Accepted solution]

Hi @Rod_Giddings,

Thank you for letting me know. 

The screenshot below will show the area where you can find if there is a linked wage item:

Payroll > Pay Items > Leave tab > Click into the leave item/s. 

Once you have navigated to this area, you want to make sure that a linked wage pay item is only attached to 1 leave item, so you will need to go through each leave item to check this.

If you are still having trouble locating the issue, could you please send me a private message with the following information so I can investigate further for you?

• Serial number
• Business name
• Primary contact name
• Primary email address