Forum Discussion

m2imei's avatar
m2imei
User
3 months ago

Cancelled MYOB subscription before payroll finalisation

I have cancelled a MYOB subscription because my client left mid year. For the cancelled business file there were pay events reported to ATO and I did not finaise the payroll before the cancellation. 

 

The client moved to a new accountant which uses a differnt payroll software. Now on the employee income statement there is the unfinalised half year pay figures, and finalised full year pay figures (which the first half year figures have been doubled up in this case).

 

Is it possible to reactive the old subscription so that I can reverse the old pay events and finalise the payroll? Or is MYOB able to finalise the payroll manually back end?   

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi, m2imei

     

    We sent you a private message here in the Community Forum requesting additional details to further assist you with your concern. Kindly check your inbox as we are looking forward to your response.

     

    Best regards,

    Doreen