Forum Discussion

MelBax's avatar
MelBax
Experienced Cover User
2 months ago

MYOB Teams App not showing submitted timesheet

I have an employee that is having issues with their MYOB Teams App.  When they submit their timesheets it does not show their history and therefore they do not know whether or not their timesheet has been submitted.  As the employer we can see the submitted timesheets. As they cannot confirm whether the timesheets have been submitted we are having trouble with timesheets being submitted more that once.

 

They are a long time user of the app and have logged on and off. Removed app and reinstalled it and are still having issues. 

5 Replies

  • We're having the same issue. 

     

    3 employees using the app.  1 can see her timesheet history, the other 2 can't! 

    We've done the same: logout/in, uninstall/reinstall, tried on apple/samsung and this hasn't helped.  Was working for one employee 2 weeks ago but has stopped.  

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator

      Hi All

       

      Thanks for your post.

       

      Thank you for bringing this issue to our attention. Rest assured that the matter has been escalated to the relevant team, who are currently investigating it thoroughly to provide a resolution or workaround as soon as possible.

       

      We understand that this issue may be causing inconvenience, and we sincerely appreciate your patience and cooperation as we work to address it. If you have any further questions or concerns in the meantime, please feel free to reach out. We're here to assist you every step of the way.

       

      Best regards,

      Doreen

      • MelBax's avatar
        MelBax
        Experienced Cover User

        I am just wondering if there is an update on this issue. The staff member is still having issues.