MYOB teams does not feed hours to payroll

Does anyone know why hours approved by MYOB teams do not feed into MYOB essential payroll????

I posted this issue 2 weeks ago, previous hours were imported as 0s for all the employees, and now there is no timesheet at all!!!!??? MYOB has no live chat, nobody cares about their default product. Many people have suggested my boss switch to Xero and I wonder why.