Hi Bassem,
Thank you for your post. The error message you're receiving from the ATO has something to do with the software ID. The solution involved updating the software ID for the new MYOB Business account to match the old software ID from the AccountRight account. It's important to note that the process of updating the software ID and resolving STP reporting issues can be complex and may vary depending on specific circumstances.
If you need to get your software ID outside the connect to ATO process, you can get it by:
- Go Payroll > Single Touch Payroll Reporting.
- Click ATO settings.
- Note down your software ID and notify the ATO that you're using MYOB for payroll reporting.
This helpful article on notifying the ATO for single-touch payroll reporting will give you the full, detailed information and instructions to assist you with this. Also, we would like to acknowledge gavin12345 for giving clarification about the differences between the SID and the BMS ID. We always appreciate your helpful information.
Should you require additional assistance, don't hesitate to respond. We also encourage you to connect with our virtual assistant, MOCA, through this link: myob.com/support, for prompt support.
Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this.
Kind regards,
Shella