Forum Discussion

Debbie-KEAD's avatar
Debbie-KEAD
Experienced Cover User
10 months ago
Solved

User Access Payroll

I have a new employee who will be handling payroll. I have set up full access for her and she can create payruns etc. but she gets and error message when she tries to record the payrun She has gone...
  • Doreen_P's avatar
    Doreen_P
    10 months ago

    Hi, Debbie-KEAD 

     

    Thanks for providing the requested screenshot.

     

    As per checking the error you have received, this usually happens when the user recording the pay run is not yet added as a declarer to Single Touch Payroll. For further steps on how a user can be added as a declarer, kindly check The Help Article Add a declarer for Single Touch Payroll reporting. Once added, please have the user record the pay run again and see if the error message will show up.

     

    Please let me know how it goes.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
10 months ago

Hi, Debbie-KEAD 

 

Thanks for your response and for providing the screenshot of the error message.

 

As per checking, the error message, "Looks like some of your payroll information doesn't meet ATO requirements" only means that there are details that need to be updated so that you will meet the ATO requirements. To do this, kindly click the Update details button and follow the prompts and fix the listed issues. For more information regarding the error message, kindly check The Help Article Troubleshooting a pay run with Single Touch Payroll reporting.

 

Please let us know if you require any further assistance with this.

 

Best regards,

Doreen

  • Debbie-KEAD's avatar
    Debbie-KEAD
    Experienced Cover User
    10 months ago

    Doreen,

     

    Thanks for your prompt responses.  I did however have to talk  to MYOB regarding the issue as it was to do with setting up a new declarer.  Our ATO information was all accurate as we can process payroll using my sign-on and the issues only occurred with the new user.

     

    It was resolved by signing into STP and updating the ATO settings.  We had not completed this task fully hence the on going issues.

     

    Issue is now resolved and thank you for your support.

     

    Cheers

    Debbie

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    10 months ago

    Hi, Debbie-KEAD 

     

    Thanks for updating us about this.

     

    Glad to hear that the issue has been resolved. Please feel free to post again if you require any further assistance. We are happy to assist.

     

    Best regards,

    Doreen