Forum Discussion
DAL-WA wrote:Hello
When emailing the invoice have you deleted the PDF option
my understanding is the PDF sends as an attachment hence when the client opens the pdf it doesn't register the activity. If pdf is deleted then the link is used so it then registers the activity
hope this helps .. couldn't attach photo of pdf attachment in email
regards
Tarnia
i have this issue too and havent deleted the PDF..why would we?
also when is MYOB going to fix the issue where the invoice sends out but just sais Dear,? not good...
We have the same problem. We have customers with no email addresses (elderly) and we have to post invoices to them. There's nowhere that I can find that records that the invoice has been printed or downloaded so that it's recorded. It has resulted in multiple copies being sent to customers which has upset a couple of them, rightly so. I have yet to find a way that we can even manually enter that it has been sent to the customer. It seems to be a flaw with this "upgrade".