Forum Discussion
Correct. It is the default code that is loaded onto the contact. Also confirm it is still not working and using an entirely different computer
Hello thetonto
When you are creating these are you selecting to create a spend money transaction or create a bill? If the InTray document has come from a supplier, you should create a bill instead of a spend money transaction. This should bring across the default supplier account.
- rjnixon102 years agoContributing User
Chris,
I am having the same issue with creating bills - no account code coming across, and still not remembering payment terms.
Essentials was much better on so many levels than Business - it appears the developers have never used the program or understood how actaul business uses it.
Can someone get these things fixed to be better than Essentials, or do we look elsewhere?
- ChrisMYOB2 years agoFormer Staff
Hello rjnixon10
Thank you for your feedback.
If you have followed my above steps on workarounds for this issue and still encountering it, can you please provide some further details such as which web browser you are using when this is happening. Does it happen from every computer you log into or is it just the one?
- rjnixon102 years agoContributing User
Chris,
Every computer using chrome.
The issue is creating a bill from the in tray - recognises the supplier, usually the date, but no default account code - as essentials did.
Also a pain to enter the payment date each time - it should know if it is end of month, end of next month, seven days etc.
If the program is too dumb to recognise this - you should be able to edit payment terms under the supplier info.
Business seems to be a retrograde step on a number of things
- thetonto2 years agoExperienced User
Hi Chris.
We are using the same process of creating a bill that we have done for the last year of using MYOB. It does not work for me on either Firefox or Chrome, nor for my Manager on a Chrome book so this is not a browser issue.
Any progress would be appreciated as this is frustrating and it appears I'm not the only user having the same issue.
Thanks
David
- ChrisMYOB2 years agoFormer Staff
Hello rjnixon10
Thank you for providing further information.
Can you please attach a screenshot of the page after you attempt to create a bill showing that the default account code isn't coming through?
- MichaelStafurik2 years agoUser
Hi, please see attached 2 x screenshots. Screenshot 1 shows me entering a bill. Customer pre selection is automatically input into the fields with the exception of the "Account code" highlighted in red. Screenshot 1 shows the customer contact information page which shows the "expense account/account code" being nominated previously as Materials and expenses. This use to automatically input when creating a bill but it does not do it anymore for any customer whatsoever. Please advise. Thank you.
- Princess_R12 months agoMYOB Moderator
Hi Alyshia
We apologize for the inconvenience and we appreciate your patience and understanding on this matter. Rest assured that our dedicated team is working on it as quickly as possible. We'll provide communications and updates once this has been fixed.
Cheers,
Princess
- CPRIT202212 months agoUser
Hi Princess_R ,
Not to be overly negative here but it's been 4 months since this issue was reported. I've even put forward the likely cause. I'm not sure which dedicated team is working on the fix but it's taking an inordinately long time to fix a very small problem.
Yours Sincerely,
Shawn Coyne
- veeva537 months agoExperienced User
When I try to create it is NOT working and this is November. It worked well in July so whats the deal. We pay good money to MYOB each month are we not entitled to a little more than suggestions?
I have been using MYOB since 2000 when GST came in, so Im not a novice user and not happy.
My set up has not changed so why is this not working as it should. Any help would be better that no help
- CPRIT20227 months agoUser
Yes. The "just shut up" lines of:
- "it's a priority"
- "our development team is working on it"
- "your call is important to us"
once every couple of months are pretty lame. It's been 11 months. This feature worked before the "upgrade". Then didn't.
Given the bills still match correctly to a vendore, this is almost certainly a 30 minute fix for one developer who actually takes note of there BEING a problem. Once the bill is assigned to a vendor, it's just not having the default account code applied.
Almost certainly in the 1 line of code that checks whether a vendor has a default account code assigned.