Completely wrong invoice emailed to client
Good afternoon, I would like to raise an issue that a client recieved an invoice from us that was completely different to what we actually sent to them and have in our system. The invoice had ...
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Thank you for sharing this, I agree it seems to be a data breach to have the wrong information going out to clients!
We certainly should not have to check every pdf before sending invoices to our customers especially if there is no known fix.
Hi ALl,
Thank you so much for your post and I'm sorry to hear that you're having issues with your invoices.
My apologies for the late response. If you encounter any discrepancies in your invoices, such as incorrect amounts or customer contact information, we suggest reviewing both the invoice and your company information in to ensure the accuracy of the details.
If the information is indeed accurate, we would appreciate it if you could reach out to our phone-based teams promptly to delve into the situation further. Please make sure you have the following information readily available before placing your call.
* The serial number of the product – Setup >> Company Information
- A copy of the invoice that was sent
- A screenshot of the transaction from within your AccountRight software
- When the email was sent and the recipient(s) of that email
With this information, our frontline teams can conduct a comprehensive investigation of the email records in collaboration with our backend teams to determine the cause of the issue.
Regards,
Earl
Earl,
What is the phone number for the phone-based team. I have wasted a lot of time looking for it. Deb
Hi Deb1231,
I understand your frustration, and I'm sorry to hear that you've spent a lot of time searching for it. Our support team are available Monday to Friday, 9am-5pm AEDT/AEST. You can find a full list of contact options on our 'Contact Us' page: Contact us
Feel free to post again if you have further queries and one of us will be happy to assist you.
Regards,
EarlI have had the same thing happen just now, very embarrassing and TOTALLY unprofessional!
I would appreciate someone from MYOB contacting me regarding this as the last time I called the MYOB contact numbers, I sat on hold for over an hour.
I believe we as customers pay very good money for a product that seems to be having a lot of issues lately, partiularly in relation to security. I don't think we are getting what we have paid for.
WHY WHY WHY IS THIS HAPPENING NOT GOOD ENOUGH MYOB
Why are invoices beinf=g sent with incorrect info??????
WHY WHY?????????????THIS IS A DATA BREACH!!!!!!!!!!!!!!!
ON HOLD TO SPEAK WITH SOMEONE FOR HOURS............no answers..........
daTA BREACH>>>>>>>>>>>>>>>MYOB ARE LIABLE
