Forum Discussion
Hi ALl,
Thank you so much for your post and I'm sorry to hear that you're having issues with your invoices.
My apologies for the late response. If you encounter any discrepancies in your invoices, such as incorrect amounts or customer contact information, we suggest reviewing both the invoice and your company information in to ensure the accuracy of the details.
If the information is indeed accurate, we would appreciate it if you could reach out to our phone-based teams promptly to delve into the situation further. Please make sure you have the following information readily available before placing your call.
* The serial number of the product – Setup >> Company Information
- A copy of the invoice that was sent
- A screenshot of the transaction from within your AccountRight software
- When the email was sent and the recipient(s) of that email
With this information, our frontline teams can conduct a comprehensive investigation of the email records in collaboration with our backend teams to determine the cause of the issue.
Regards,
Earl
Earl,
What is the phone number for the phone-based team. I have wasted a lot of time looking for it. Deb
- Earl_HD7 months agoMYOB Moderator
Hi Deb1231,
I understand your frustration, and I'm sorry to hear that you've spent a lot of time searching for it. Our support team are available Monday to Friday, 9am-5pm AEDT/AEST. You can find a full list of contact options on our 'Contact Us' page: Contact us
Feel free to post again if you have further queries and one of us will be happy to assist you.
Regards,
Earl- MGI117 months agoExperienced Cover User
I have had the same thing happen just now, very embarrassing and TOTALLY unprofessional!
I would appreciate someone from MYOB contacting me regarding this as the last time I called the MYOB contact numbers, I sat on hold for over an hour.
I believe we as customers pay very good money for a product that seems to be having a lot of issues lately, partiularly in relation to security. I don't think we are getting what we have paid for.
- Deb12317 months agoContributing User
Good luck MG.
I have been contacted by MYOB and asked to load all my private account information into a message on this forum which I have refused to do. No one will deal with me via email. Or I can call the number, which you say will be a LONG hold. No one from MYOB seems to care in the slightest that this is a basic failure of contract by MYOB. Instead, the goal for MYOB seems to be to make it as HARD as possible to raise issues, have them investigated and resolved and that the paying customer should do all the work. Very dissapointing.