Forum Discussion
Earl,
What is the phone number for the phone-based team. I have wasted a lot of time looking for it. Deb
Hi Deb1231,
I understand your frustration, and I'm sorry to hear that you've spent a lot of time searching for it. Our support team are available Monday to Friday, 9am-5pm AEDT/AEST. You can find a full list of contact options on our 'Contact Us' page: Contact us
Feel free to post again if you have further queries and one of us will be happy to assist you.
Regards,
Earl
- MGI117 months agoExperienced Cover User
I have had the same thing happen just now, very embarrassing and TOTALLY unprofessional!
I would appreciate someone from MYOB contacting me regarding this as the last time I called the MYOB contact numbers, I sat on hold for over an hour.
I believe we as customers pay very good money for a product that seems to be having a lot of issues lately, partiularly in relation to security. I don't think we are getting what we have paid for.
- Deb12317 months agoContributing User
Good luck MG.
I have been contacted by MYOB and asked to load all my private account information into a message on this forum which I have refused to do. No one will deal with me via email. Or I can call the number, which you say will be a LONG hold. No one from MYOB seems to care in the slightest that this is a basic failure of contract by MYOB. Instead, the goal for MYOB seems to be to make it as HARD as possible to raise issues, have them investigated and resolved and that the paying customer should do all the work. Very dissapointing.
- Earl_HD7 months agoMYOB Moderator
Hi MGI11,
Thank you so much for your post and my apologies for the late response.
I'm sorry to learn that you had that experience. In this specific case, we strongly recommend reaching out to our direct support teams, particularly through our live chat option, as your concerns can be promptly documented and swiftly forwarded to the necessary teams for resolution. Your prompt communication with our support teams will help expedite the process and ensure that your issue is addressed effectively.
Please make sure that you have the following information handy prior to getting in touch with our direct support teams:- The serial number of the MYOB Business (bottom of the Business Name Menu - top right).
- A copy of the invoice that was sent.
- A screenshot of the transaction from within your MYOB Business.
- When the email was sent and the recipient(s) of that email.
Feel free to post again if you have further queries and one of us will be happy to help you.
Regards,
Earl