Forum Discussion

Ticcer's avatar
Ticcer
User
2 years ago
Solved

Customer Overpaid invoice as a gift. How to handle the transaction?

I've invoiced a customer but the customer paid $70 more than the invoiced amount as a Christmas gift i.e. customer does not want a credit or a part refund.   I can't match the payment in my bank fe...
  • Tracey_H's avatar
    Tracey_H
    2 years ago

    Hi Ticcer 

     

    Thanks for your post. In Bank transactions click on the expand arrow and Match transactions, select the applicable invoice and then click on Add adjustment. Enter the overpaid amount and select the allocation account, if you're not sure which account to select you will need to check with your accountant.

     

     

    This will record a Receive money transaction for the overpaid amount.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H's avatar
Tracey_H
Former Staff
2 years ago

Hi Ticcer 

 

Thanks for your post. In Bank transactions click on the expand arrow and Match transactions, select the applicable invoice and then click on Add adjustment. Enter the overpaid amount and select the allocation account, if you're not sure which account to select you will need to check with your accountant.

 

 

This will record a Receive money transaction for the overpaid amount.

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • Ticcer's avatar
    Ticcer
    User
    2 years ago

    Thank you.  That did the trick👍👍