pmc17
2 years agoContributing User
Customer Pays Invoice Twice
I am using MYOB Business. One of our customers accidentally paid their invoice twice. The second payment being made by them a few days later. The second payment was refunded to them by paying it back into their bank account and this has come through the bank feeds.
I have followed MYOB's instructions regarding how to Create A Customer Return, and then Processing A Customer Return. In the bank feeds, I allocated the payment I made to their account, to the Customer Credit, however in my Bank Feeds, I am still left with the second payment from the customer requiring allocation.
Can you please advise where this is to be allocated to as the instructions don't mention this.