Customer Pays Invoice Twice
I am using MYOB Business. One of our customers accidentally paid their invoice twice. The second payment being made by them a few days later. The second payment was refunded to them by paying it ba...
Forum Discussion
I think you need to check MYOB's instructions which they provide for us customers yourself before telling me I need to unwind. I don't know why you assumed I was 'wound up'. I just stated my issue and that I had tried following MYOB's help instructions online. This was a very unhelpful, unprofessional comment to come from a MYOB moderator.
These are the instructions that MYOB puts on their website so if they are not correct, then that needs to be addressed - https://help.myob.com/wiki/display/myob/Customer+overpayments - note second Key Point
Hi pmc17
Apologies, if you felt that but I think our wires have been crossed. I meant unwind in the term of undoing what has already been done with regard to those transactions. Not that you personally were wound up by it. Hopefully, that makes my previous comment a little clearer.
With regards to the Help Article, I'll pass that feedback on to the team on your behalf.
As I said, I was only following MYOB's online help info, so I did not appreciate your whole opening comment that I had 'jumped the gun' and 'needed to unwind a bit'. For what it's worth, perhaps choose more professional wording in the future for customers who are just trying to work things out themselves with the help info MYOB provides. I don't know why your solution should be different to what MYOB puts on their website when you're supposedly one and the same company?