Forum Discussion

YUNG_JEDS's avatar
YUNG_JEDS
User
3 months ago

ERROR - Register for eInvoicing

Hi there,   I've tried many times to register for eInvoicing but it still gives me the same error "Something went wrong. Please try again or refresh the browser."   Also, we have never used eInvo...
  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    3 months ago

    Hi All

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    Are you still having issues registering to EInvoicing? If yes, please have the other users of the business register. Also, please check your user access if the Owner, Admin and Sales are ticked. Please let us know how it goes on your end.

     

    Best regards,

    Doreen

    • YUNG_JEDS's avatar
      YUNG_JEDS
      User
      3 months ago

      Hi Doreen_P

       

      Yes - My user access is the administrator, and we tried the owner of the business register. Both of us received an error for registering for eInvoicing. Please assist. Thank you.

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        3 months ago

        Hi All

         

        Thank you for updating us.

         

        Since you are the administrator and owner of the file, please try to clear cache and use a different browser when registering to eInvoicing. If it's still not working, kindly send us the console log. To generate the log, click the three dots from the right hand corner of your browser > Select More Tools > Developer Tools > Console log. This will help us a lot in assisting you efficiently.

         

        Best regards,

        Doreen

    • pandaproduction's avatar
      pandaproduction
      User
      3 months ago

      Hi Doreen

       

      I am the only user and administrator of the account and still having issues.

       

      Many thanks