Invoice can't be viewed by the customer
We received a message from our client that they cannot view the invoice we sent them through MYOB. I attached the photo of the invoice when it's opened. This happened twice already.
Forum Discussion
Hi JohnE,
Thank you for your post and welcome to the Community Forum.
Thank you for sending the screenshots, very much appreciated. I understand that you are having an issue with your invoices. We apologize for the inconvenience this has caused you, and we do appreciate your patience and understanding on this matter. If you cannot view the invoices link showing a red line, the current work around for this is to resize the logo in your customized form, then try sending an invoice again. This should display the invoice content.
If you require further assistance with this, please feel free to post again. We are happy to assist.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Cel
I am having the same issue that has never been a problem before
It is only some customers though
