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Libby_911's avatar
Libby_911
User
12 months ago

Divide by zero error when trying to save an invoice

Hi,

 

This is the error that comes up in the online version when I try to save an invoice "Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us."

On the desktop version it says "Something went wrong and AccountRight needs to close." The error details code is "System.DivideByZeroException".

- My computer is up to date

- I've cleared the cache in my %localappdata% MYOB current folder

- Tried restarting my computer

- Checked the stocktake to make sure the figures were correct. 

 

Can you please tell me what else it could be?

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  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    12 months ago

    Hi Libby_911 

     

    Thank you for the post. I'm happy to assist you with this. Please send me a Private Message containing the following:

     

    • Serial number
    • Business name
    • Company File ID (Help>>About MYOB AccountRight)

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

  • Leneth_A's avatar
    Leneth_A
    MYOB Moderator
    12 months ago

    Hi Libby_911

     

    I would like to check back with you, If you still need help with the error you are getting when saving your invoice? If so, can you please send the needed information posted on this thread to assist you further.

     


    Please don't hesitate to post again if you need help in the future.

     

    Cheers,
    Leneth