Forum Discussion

6 Replies

  • Teepee11's avatar
    Teepee11
    Contributing User

    Hi @Leo123, I have faced the same issues but found that jenniek's advice to open the Task Manager when the installation dialog disappears & close the MS Office and Sharepoint processes running in the background (after also closing Onedrive), and this worked perfectly. Thanks to you both for sharing this info here.

  • jenniek's avatar
    jenniek
    Ultimate Partner

    Hi Leo123 

    How long did you wait for it to start - sometimes it takes awhile. Also right click - run as administrator. We had 1 instance last year where we had to delete all payroll install folders (not just an un-install) to be able to do a complete re-install.

    • Leo123's avatar
      Leo123
      User

      tried everything. waiting for more than 4 hours. nothing happens. 

      • jenniek's avatar
        jenniek
        Ultimate Partner

        Hi Leo123 

        Have you tried using safe mode? (I know that's easier said than done in Win10 - but it can be done)