Forum Discussion
The helpdesk was able to assist paying the bonus payments manually the next day, by deleting the Bonus pay type and re-creating it, however this had the same error if KS was included. Helpdesk instructed create the bonus payments without KS and the manual pays did then go through.
IRD has since sent me a letter advising we have short-paid KS. I do not know how to correct this through the pay.
I am really astounded how the code can be corrupted in such a basic way, to exclude a common existing pay type from the gross to net calculation.
I note that my Payday filing for the immediate following period to 27/09/2022 is still only status of Submitted so do wonder if IRD are awaiting a fix of somekind for KS not being included on the pays to 20/09/2022?
Hi grundy619
Sorry for the delay in getting back to you. You can correct the mistake by either restoring a backup and re-processing with the correct figures or reversing the payrun for the affected employee and redoing the pay.
Is the Payday filing still showing as submitted or has it since changed?
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