Forum Discussion

Hopcarp's avatar
Hopcarp
User
2 years ago
Solved

Cannot delete a bill payment

I'm trying to delete a Bill payment in Purchases and there is no hyperlink in the 'activity history' at the bottom of the bill to enable me to select the payment to delete.
  • CloverQ's avatar
    CloverQ
    2 years ago

    Hi Hopcarp 

     

    Here is a screenshot of a sample bill in my test file, the highlighted number '143' is the payment reference number, which can be clicked on to open the payment window for deletion:

     

     

    Your original screenshot is bit blurry so I can't make out the exact number showing there but it does appear to be a single digit reference number listed there, could you please check it again? Or if you could please provide a clear screenshot we'll be able to see it better.

CloverQ's avatar
CloverQ
Former Staff

Hi Hopcarp 

 

Thank you for the update. 

 

I'm looking at your original screenshot again, it is bit blurry but it looks like in the Activity History list, there is a number with underline between the 'Payment recorded' green text and the 'Payment received $xxxx' amount section, you shall be able to click on that to open the payment transaction window, then delete it. 

Hopcarp's avatar
Hopcarp
User
2 years ago

Sorry Clover,

 

Not able to click on anything in the 'Activity History' area including the green 'payment recorded' text. 

  • CloverQ's avatar
    CloverQ
    Former Staff
    2 years ago

    Hi Hopcarp 

     

    Here is a screenshot of a sample bill in my test file, the highlighted number '143' is the payment reference number, which can be clicked on to open the payment window for deletion:

     

     

    Your original screenshot is bit blurry so I can't make out the exact number showing there but it does appear to be a single digit reference number listed there, could you please check it again? Or if you could please provide a clear screenshot we'll be able to see it better.

    • Hopcarp's avatar
      Hopcarp
      User
      2 years ago

      Thats it Clover, all sorted thank you for your help!!