Edit Menu Greyed out since last update
I need to delete two sales that have been raised in error. There are no payments applied to these sales. I have administrator access on the MYOB file and I am the only person in the office who has access to delete things. The option to require transaction reversal is not ticked in the preferences menu. Since the last update my edit menu is greyed out and I can't delete anything. This is quite urgent. The MOCA thing is next to useless, and 45 minute wait time to chat to someone.
The Connection to the server was lost
Hi, Can someone contact me asap via private message. My access level for serial ending 7714 (ID 1) is showing as Online Administrator, however clearly it is not. I cannot do many of the things an online administrator should be able to do - namely restore online. Cannot see user access settings either. Need this fixed urgently so I can restore a file online. Access needs to be reset. Also the file cannot be accessed via browser - 'Something has gone wrong!' Regards Michael
Issue Exporting Item List to Excel & Bulk Update Queries
Hello, I hope you're doing well. I’m currently trying to export the Item List from MYOB to Excel, but when I attempt to export it, the file is only available in Text format. I’ve tried changing the file type to Excel, but unfortunately, it doesn’t work. Could anyone advise if this issue might be related to our current subscription plan? Currently our plan is just Essential plan. Additionally, we are hoping to: Export the item list, perform a bulk update, and add the APN number for each item. If there's a way to add the APN number in bulk, can we do that easily or will it need to be entered manually? We use Custom Fields 1 and 2 for Best Before dates, and Custom Field 3 for the Name to connect our website. We’d appreciate any help or guidance on how to proceed with these updates. Thank you in advance for your help! It would be much appreciated!
Issues setting up emails to send through Outlook
After following the steps outlined in the below instructions and restarting my computer, Emails are not sending, MYOB gives a pop up saying they have been sent via Outlook and all seems to working correctly but they don't go through. Sending emails using Microsoft Outlook
