Card audit log?
Hi, is there any sort of audit report that will show who has changed details in a card? more specifically the contact details in a Customer card? one of ours has been mysteriously changed and all the auto reminders have gone to a random email address for 4 months! Nobody seems to know who the person is or why it was changed, which is funny but also really rather annoying... Thanks
MYOB Backup stuck
Hi MYOB Team, I attempted to do a backup of our company MYOB file this morning. I received an error saying I lost connection to the server; however, I did get a notification saying the backup was successful. Upon trying to access MYOB again it is now stuck thinking the backup is running and I can't get into the file anymore. Of course we urgently need to access it, can we please get some assistance? EDIT: I was able to get assistance via live support chat :)
MYOB while using a VPN
Hi, I have recently just setup a VPN on my computer and when I try to log into the desktop version of MYOB, MYOB says I have no internet connection. How can I use the VPN and MYOB together? If I have to exclude MYOB from the VPN, what are the IP Addresses or Domains I need to add to my VPN exclusion list?
Can't see data file on desktop - AccountRight 2024.6
I have tried support numerous times and have escalated this problem but still no response. If someone could help I'd appreciate it. My client has a MYOB data file already on her desktop version. I sent an invite to her for another MYOB. She accepted the invite but couldn't get any further as she couldn't see the data file on the desktop menu. She is logged in correctly with the email address and password and has clicked online but only the old file comes up. I know there is a way of getting it to come up as I had this happen once and the support person knew how to fix and it took a couple of minutes. Thanks Pam
Login Issues
I am having issues with login on desktop. It opens up normally and I type in the login....email address it then takes ages and then goes back to select company file...then I go through the sign in and again it takes ages before bringing up the password page which is totally different....it is only doing this on my PC not happening on my laptop at home. I have attached a picture of the password page. it then takes ages to physically sign in....what is happening and how do I fix it?
Cannot open Company file
I have 5 company files and 3 are working fine on the latest version (2024.4). I have just updated the other 2 files to version 2024.4 and when opening the file it kicks me out of MYOB. When I go to My Library the file is there and shows the latest date updated which is the date I tried to access the files before it kicked me out. Can anyone please suggest a solution to resolve this issue? Many thanks BarryRemove User
I do bookwork for a P & C Association. I was invited into their file by the previous bookkeeper who is still in there as an Administrator. I am unable to remove her nor invite a new user which will be their new accountant/auditor. I have logged in using Administrator but still can't do this. There have been so many committee members that don't use MYOB and can't help me with user names and passwords etc. Please help so I can add and remove users.
Hi, I am unable to authenticate Company files on line with older version MYOB Account right. Why does it keep requesting this every 3 or 4 months. Thankyou
Hi, I am unable to authenticate Company files on line with older version MYOB Account right. Why does it keep requesting this every 3 or 4 months. Thankyou