Multiple Files / Subscriptions
We are currently paying for multiple files but have been advised we should be getting two files per subscription. Is this correct ? It would certainly make a big difference to our monthly bill if this is true. And it would mean we have been getting overcharged for quite some time as well !!!
Passwords / User Access
Hi Everyone, I've been managing a few different accounts online by signing in with my my.myob login. By doing this, I'm never prompted for a username or password for the files. I have no User Access option for 2 of these files so I must not be the Administrator for these files, and the person who set this all up is no longer with us. This has been an issue for some time, I'm looking at integrating with Tanda which is why I've been promoted to get this sorted. As all files are online, how do I go about sorting this out? Thank you in advance, Angela
File menu inaccessible
Good morning everyone It looks like Ive got two instances of Myob AR desktop running I have my file open but when I try to get access to the windows menues, they are not available I rang tech support who tole me he has never seen this error If I dont want to shut MYOB down, what is the best way to get access to the menues Have a great Friday Kr
Unable to delete user
I have the administrator role but I am unable to delete a user as the error message shows that transactions were created. I have deleted these transactions (and re-create them using my administrator role) but still can't delete user ID. How do I go about deleting the user ID? It was wrongly created and should not exists in our database. Thanks.
Unable to Backup AccountRight
We are running a desktop version of AccountRight over our network and when I try to backup the folder I get the following message. I have tried saving the backup to various folders on my computer, to the desktop and to one drive with the same result. Our IT support says that it is not a permissions or network error. If someone could point me in the right direction that would be great. Thanks Naomi
Change Date Format in Customised Form
Hi, I have created a new invoice template for a specific side of our business, but need to put the due date in. I've added the "Due Date" field in the invoice template: But the format of the date is wrong i.e. it displays as "07/05/2024" and I want it to be displayed as "7 May 2024". Also, the due date itself is wrong even after I amended the customer card to reflect that the bill is due on the 20th of the month following: Any ideas about how to fix this? Grateful for any help.Recording Sales of inventory stock to various online customers
What is the best way to record online sales? We have previously had inventory stock that we have sold only to regular customers with accounts and a Customer Card in MYOB. We have now included an online store, also an eBay store. Therefore we have various customers now and we need to work out what will be the best way to record sales of our stock in MYOB. It doesn't seem to make sense to create a CustomerCard in MYOB for every individual person purchasing from our web store and processing an invoice. What do you suggest is the best way to record the movement of our inventory and matching the payments in the Bank Feed?
