PhilT 1
Firstly re updates. We have just yesterday updated AccountRight 2024.09 to 2024.10 update at 11.50 am Aust ESummerT The first thing I do before doing the update is to look at the forum and see if anyone has experienced any problems with the new update. If nothing then we update. Now that we have updated we have found 2 major problems. 1. so I'm trying to email remittance advices to suppliers and its automatically on all suppliers which is what I want. I choose my date and then ok and it wants me to choose an individual supplier. I get this message. 'error please choose a card' this didn't happen yesterday and now with the update its happening today . 2. We also found that a recurring problem came back with the 2024.10 . Tried to send email in the locked period (June invoice) and wouldn’t let me. Wants to make changes. Same problem as previous in myob. Testing the software updates is not happening and suggest if not already being followed that the bug fixes previously ? fixed should at least be tested prior to new updates being released as this is Veeeeeery frustrating. We also have an EDI interface running (TOE) The Order Exchange and this also see's problems and causes a break down in our EDI ordering systems. Please HELP us as a community using your product. PhilT1AccountRight Bank Feeds - In the Spend Money menu could there be an option to use a Recurrent Transaction ?
Situation at present: I go to the Banking command centre and select Spend Money - then select Use Recurring Transaction, find the payee and record the new instance of that payment (e.g. my monthly phone bill). Next, I go to Bank Feeds, find the payment (often a direct debit) and match it to my new payment. To save time, when I go into Bank Feeds - Spend Money, could there be an option to open the Recurrent Transactions list and select a recurrent transaction, to allocate the Bank Feed payment ? (Kym in Palmerston, outer Darwin - a MYOB Certified Consutant since 2007 and AR user since 1995)
PLEASE STOP WITH THE TWO FACTOR VERIFICATION CODE!!!!
Youre honestly driving me crazy with this. There is absolutely no need! STOP!!!! Think about it: If someone has hacked my account, do you not think i would know within 24hrs??? If they have, thats great! They can have my Debt! Youre being ridiculous! Once a month i have no problem with. Every **bleep** 24hrs over multiple PC's however! Where do i send MY invoice for wasted time???? Got an E-Mail?
Surcharge from online payments not shown on invoice
When a customer pays for an invoice using the MYOB online payment system and the fee payment is set to be paid by the customer, the invoice doesn't update to show the service fee or surcharge that the customer paid. My customers then need to have a copy of the invoice showing this surcharge amount. Can the invoice please be updated to show the surcharge that both I can view as the supplier and the customer can view? This link refers to the issue commonly in the MYOB Community: Provide receipt showing surcharges | MYOB Community Thanks.
I feel like MYOB is really missing out on input from CCs into product development!
Many years ago I was part of the Partner Advisory Group for about 5 yrs - we were used to provide feedback on new features or releases from our experience over many years at the coal face - this has not happened for many years and I feel like the Myob Products are less effective as a result and workflows are more clunky - I really appreciated my long call with Amanda MYOB today who I believe is a moderator on this forum - Please Myob put thought into how you can use your long term Certified Consultants to continue to improve your product offerings - Thanks GeoffreyAdd ability to match multiple bank payments to one MYOB payroll entry
MYOB should have the ability to match multiple bank payments to one MYOB payroll entry. eg i had to make 2 bank payments to an employee against 1 payroll entry and the process to fix this is too time consuming and complicated using a clearing account and journal entry We can do this in reverse when matching one bank payment to multiple purchases so why not vice versa
Urgent: no fault subscription cancellation
We've been harassed by MYOB for a while, with them demanding a payment. I went to my account trying to make a payment and there were no unpaid bills there. MYOB have drawn their monthly fees for every months, there's no arrears. But now we received a cancellation notification. What is this? Why is MYOB doing this? Can you please reverse the cancellation immediately? We cannot lose our records because of some MYOB aberration.LANDSCAPE PRINTING
To all the long-suffering MYOB users - yet another (Why am I surprised), problem has arisen. When printing anything using the browser interface version, everything prints in portrait mode and has no landscape option. Yet the data is formatted to landscape output and is always cut off on the RHS. We're just so frustrated by this almost unbelievable **bleep** software that this is yet another POS. The support in Manilla calls and says there's no solution to what's a fundamental output function. Perhaps MYOB in Infinite Wisdom and I use that term very lightly, is using a no-names PDF generating code that doesn't pick up the page format command. Will these terrible experiences with MYOB only stop when we delete it?
