community forum weekly update

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Forum weekly update #11
I've spent the last couple of days with other Community Managers from around Australia and the world. It's been fascinating hearing about some of the trends in online communities. And it's been particularly valuable to exchange ideas about how to ensure more vibrant communities and tackle some of the common challenges.
JasonHill
13 years ago Place MYOB Announcements
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Forum weekly update #9
I had the pleasure of meeting some of the most regular contributors to the Community Forum this week. One common theme when I asked them why they contribute to the forum was the satisfaction they felt from sharing their knowledge and helping others.
JasonHill
13 years ago Place MYOB Announcements
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Forum weekly update #8
Have you had a browse of our new AccountRight and LiveAccounts idea exchanges yet? They enable you to submit your own ideas direct to the MYOB product development team. You can also read ideas submitted by others, vote for your favourites and leave comments.
JasonHill
13 years ago Place MYOB Announcements
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Forum weekly update #7
Many thanks for all the feedback we have received since unveiling the new-look Community Forum. Please keep the comments coming. We are pleased that the changes have had such a warm reception.
JasonHill
13 years ago Place MYOB Announcements
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weekly update #11","conversation":{"__ref":"Conversation:conversation:140080"},"id":"message:140080","revisionNum":4,"uid":140080,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:49425"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" I've spent the last couple of days with other Community Managers from around Australia and the world. It's been fascinating hearing about some of the trends in online communities. And it's been particularly valuable to exchange ideas about how to ensure more vibrant communities and tackle some of the common challenges. ","introduction":"","metrics":{"__typename":"MessageMetrics","views":2473},"postTime":"2012-09-14T17:01:27.478+10:00","lastPublishTime":"2013-02-08T12:14:36.483+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi all, \n \n I hope you have had a great week. \n \n I've spent the last couple of days with other Community Managers from around Australia and the world. It's been fascinating hearing about some of the trends in online communities. And it's been particularly valuable to exchange ideas about how to ensure more vibrant communities and tackle some of the common challenges. \n \n One common theme at the conference is something that has been discussed in mainstream media a lot this week - how to \"stop the trolls\". Of course, what constitutes trolling is very much a matter of opinion. \n \n The general consensus at this week's conference was that trolling on online forums is attention seeking behaviour and is dangerous because it can drive other people away or discourage them from participating. The Community Manager of The Huffington Post (a site which receives an astonishing 5-10 comments every second) says they have a simple philosophy - if a comment makes the site less enjoyable for others, then it is not approved for publication. \n \n Here at the MYOB Community Forum we like to trust our members and we don't moderate or approve comments before they are published. But we do need all our users to abide by the forum's rules of participation at all times to ensure a healthy, safe and inclusive community for all. If you ever see anything on the forum that you don't feel is appropriate, please alert us by clicking on the Options menu inside the message box and selecting the \"Report Inappropriate Content\" option. \n \n Meanwhile, it was another busy week on the forum, with 300 new members and 700 posts. Our top contributors were MummaMia, David_Cree, Mike_James, JenPerram and Tazinx. David_Cree and JenPerram also had multiple posts marked as Accepted Solutions. Thank you to all those community members who assisted others on the forum this week. \n \n One more thing I learned from this week's conference was that people love kittens. Communities need more kittens and less trolls. 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One common theme when I asked them why they contribute to the forum was the satisfaction they felt from sharing their knowledge and helping others. ","introduction":"","metrics":{"__typename":"MessageMetrics","views":851},"postTime":"2012-08-31T14:32:04.179+10:00","lastPublishTime":"2013-02-08T12:14:48.923+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi all, \n \n Hope you have had a great week. \n \n I had the pleasure of meeting some of the most regular contributors to the Community Forum this week. One common theme when I asked them why they contribute to the forum was the satisfaction they felt from sharing their knowledge and helping others. It was very inspiring. \n \n While I know many people contribute not wanting anything in return, some of the changes recently introduced on the forum were designed to better recognise and reward key contributors to the forum. These include the Partner search tool, our new Expert rankings, new leaderboards, and the mouse-over functionality on the leaderboards that lets key contributors promote their businesses. We are really sorry that a bug resulted in contributors on our AccountRight Category Expert leaderboard appearing in the wrong order. Our forum platform provider Lithium has now addressed the ordering problem and will be deploying the fix next week. We have switched off the leaderboards temporarily until the issue is fixed. Our apologies. \n \n One question that I’ve been asked on more than one occasion is how to keep track of all the threads on the forum. Obviously you can click on the Recent Topics link on our purple navigation bar from any page to receive a list of the most recent threads. But you might not know that you can also use the Unread Discussions page to quickly and easily see any threads or posts you might have missed. Hope you find it useful. \n \n I’ve also posted some other tips for using the new-look Community Forum here. And please remember our extensive forum help guide has a lot of useful information and training videos. \n \n This week we welcomed another 250 new members to the community, and over 700 posts were made. Special thanks to this week’s top five contributors - Clive, MummaMia, Mike_James, Tazter and ronatbas. Clive was the leader with the most posts labelled as Accepted Solutions this week. Jace_IT_Figures, Nicquel, ronatbas, Tazinx also had multiple posts marked as Accepted Solutions. \n \n Love your work, \n \n Jason Hill \n Community Manager ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2169","kudosSumWeight":1,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:134792":{"__typename":"Conversation","id":"conversation:134792","topic":{"__typename":"BlogTopicMessage","uid":134792},"lastPostingActivityTime":"2013-02-08T12:14:53.851+11:00","solved":false},"BlogTopicMessage:message:134792":{"__typename":"BlogTopicMessage","subject":"Forum weekly update #8","conversation":{"__ref":"Conversation:conversation:134792"},"id":"message:134792","revisionNum":4,"uid":134792,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:49425"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" Have you had a browse of our new AccountRight and LiveAccounts idea exchanges yet? They enable you to submit your own ideas direct to the MYOB product development team. You can also read ideas submitted by others, vote for your favourites and leave comments. ","introduction":"","metrics":{"__typename":"MessageMetrics","views":764},"postTime":"2012-08-24T14:58:41.482+10:00","lastPublishTime":"2013-02-08T12:14:53.851+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi all, \n \n Hope you have had a great week. \n \n Have you had a browse of our new AccountRight and LiveAccounts idea exchanges yet? They enable you to submit your own ideas direct to the MYOB product development team. You can also read ideas submitted by others, vote for your favourites and leave comments. \n \n The best thing about the idea exchange process is that you get direct feedback from our product developers. You can hopefully watch as the status of your post moves from “new idea” through to “in development” through to “implemented”. We are committed to implementing as many ideas as possible from the community in our regular product updates. \n \n Thanks again for all the feedback on the new-look Community Forum. Keep it coming. I had a few users contact me this week saying they preferred the old (full date) format rather than our new smart dates feature which displays the date like “2 hours ago”, “yesterday” or “a week ago”. I just wanted to let you all know you can individually change the date format to whatever you prefer. If you want to return to the full date format, click on My Settings, go to the Preferences tab, Click on Display, and then uncheck the box that says \"Use relative dates (three hours ago)\". \n \n I’d also like to remind everyone that you can use forum bookmarks to get quick access to your favourite boards, including “hidden” boards you are entitled to view. Just open a board you want to bookmark, then choose Bookmark from the Board options drop-down list. These bookmarks will then appear at the top of your Go To list. \n \n This week we welcomed another 300 new members to the community, and over 700 posts were made. Special thanks to this week’s top five contributors - Tazter, Mike_James, Murray_McKenzie, David_Cree, and JenPerram. Tazter was again the leader with the most posts labelled as Accepted Solutions this week. \n \n Love your work, \n \n Jason Hill \n Community Manager ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1997","kudosSumWeight":1,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:132900":{"__typename":"Conversation","id":"conversation:132900","topic":{"__typename":"BlogTopicMessage","uid":132900},"lastPostingActivityTime":"2013-02-08T12:15:28.625+11:00","solved":false},"BlogTopicMessage:message:132900":{"__typename":"BlogTopicMessage","subject":"Forum weekly update #7","conversation":{"__ref":"Conversation:conversation:132900"},"id":"message:132900","revisionNum":3,"uid":132900,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:49425"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" Many thanks for all the feedback we have received since unveiling the new-look Community Forum. Please keep the comments coming. We are pleased that the changes have had such a warm reception. ","introduction":"","metrics":{"__typename":"MessageMetrics","views":924},"postTime":"2012-08-17T15:39:58.339+10:00","lastPublishTime":"2013-02-08T12:15:28.625+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi all, \n \n Hope you have had a great week. \n \n Many thanks for all the feedback we have received since unveiling the new-look Community Forum. Please keep the comments coming. We are pleased that the changes have had such a warm reception. \n \n As I’ve previously mentioned, many of the changes were made to make navigation and posting easier, particularly for forum newcomers who had difficulty in the past getting started. Today I thought I’d provide some tips to more experienced users about customising your forum so you can access the information you want quickly and easily. \n \n You can use forum bookmarks to get quick access to your favourite boards, including “hidden” boards you are entitled to view. Just open a board you want to bookmark, then choose Bookmark from the Board options drop-down list. These bookmarks will then appear at the top of your Go To list. \n \n You can also display all of your bookmarks on one page, as well as having access to all your subscriptions that is just one click away. This page shows the latest topic and latest post, and is great for those that miss the old My Subscriptions box on the home page. You can find the page under My Settings, then choosing the tab Subscriptions & Bookmarks. Or just use this direct link. \n \n And remember if you are only interested in posts from one category, you might like to save the category landing page as your home page. For example, you could set the LiveAccounts category page as your default home page if you are a LiveAccounts user. On this page you will see a list of the most recent discussions across all of the LiveAccounts boards. \n \n A few users have asked me if they can use the funky logos moderators now have to promote Kudos and Accepted Solutions. You are most welcome. Just send me a private message if you’d like the code to include in your signature. \n \n You might also notice that we have rolled out a few tweaks to the forum since unveiling the new look. Your country is now showing on your posts again, we now have links to both the Australian and New Zealand Partner search tools, and you can now click on attached images to enlarge them if they are hard to read. \n \n We also unveiled our AccountRight and LiveAccounts idea exchanges yesterday. You can submit your own ideas direct to the MYOB product development team. You can also read ideas submitted by others, vote for your favourites and leave comments. We are committed to implementing ideas posted by the community in our regular product updates, so we encourage you to use this great new feature of the Community Forum. \n \n This week we welcomed over 300 new members to the community, and over 1000 posts were made. Special thanks to this week’s top five contributors - Tazter, Clive, David_Cree, Murray_McKenzie and JenPerram. \n \n I was also really pleased to see so many Accepted Solutions this week. Tazter had 11 of his posts marked as solutions, while FrankHua had 7, Clive and Murray_McKenzie both had 5, and David_Cree and JenPerram both had 3. 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