Updating Email Address for Clients in MYOB Portal
I don't understand why MYOB won't allow you to update a user's (client) email address on the Portal. (I think it's a bit inefficient to be honest, as some users are connected to multiple Portals.) Can someone please explain why this is the case? Or suggest a solution which doesn't involve creating a new user everytime a client changes their email address? Or is creating a new user the only way to go about this?
Pay Advice emails not being received
I emailed Payoll Advices to three employees two weeks ago and again yesterday and they have not been recieved. A short time later I also emailed about 7 remittance advices. I rang several Suppliers today and checked that they had received the emails and they all had. When you check in sent emails all emails have a green tick and are not bouncing back. Obviously there isn't a problem in the actual sending of emails it just appears to be an issue within Payroll. Our 3 employees are long term employees and up until the last fortnight have always received their emails. It seems to have occurred about the time I downloaded 2020.2.22.3KViews0likes9Comments
Sending statements to multiple email addresses
How can I email customer statements to more than one email address? Some customers want their statement emailed to them and their accounts department but it only lets me email to one address. When emailing invoices I have the option to choose up to 5 email address so send to at once. Can we please have this for statements also?Solved
Statements not sending, but invoices are
Hi MYOB, Since Friday 4/9/2020 our Send Statements via Email function does not appear to be working - the emails are not coming through to us (we tried emailing ourselves to test if it was working), and when I go to Sent Emails there is nothing showing for Statements... however interestingly all Invoices are being sent ok. This issue is occuring on multiple computers, not just the one. We are using AccountRight 2020.3 version (we all got updated last week when prompted to do so). Can you please help asap? Many thanks.Solved1.8KViews0likes18Comments
How to change Employee email in Accountants Enterprise
Hi Everyone, I am currently trying to troubleshoot my inability to change email addresses for employees in Accountants Enterprise. The employee in question has been using their account for some time and is successfully linked to my.MYOB. However, under their employee record the email field displays 'Email Address Goes Here' and I cannot enter a new one. This as means that when other users attempt to send email alerts to the person in question they are told they do not have an email. I have tried re-assigning their my.MYOB email but this has not had any effect.Solved1.5KViews0likes2Comments
Issues with Ace Payroll Cloud Delivery
Hi Everyone, We've been having issues with ACE Payroll Cloud Delivery for 2-3 weeks now. With the last pay-cycle I think the payslip emails were delivered eventually but it took like four days. We're sending off the payslips as usual via Cloud Delivery, Ace Payroll says they're sent, but they don't arrive. Same when sending test emails - Ace Payroll says they're sent but don't arrive. I called the support 0800 number and the support team told us to make sure the IP address for the Cloud Delivery server is unblocked in the firewall but that hasn't helped. I also ran a traceroute as per the reccomendations of the support person I talked to and it's looking like the Cloud Delivery server might not be online? The hops reach Cloudflare servers and then stop... Is someone able to help with this or clarify the situation? Kind regards1.3KViews0likes3Comments
Accountright Live and Emailing payslips
Hi all. I apologise in advance: I may get some terminology wrong. I have an Accountright subscription,and recently purchased a second subscription for another company in order to comply with STP conditions (so, 2 subscriptions, 1 serial number). I would now like to take advantage of the use of Accountright Live in order to send payslips via Accountright rather than Outlook. Is it possible to do this for both subscriptions? If so, how do I go about it?Solved1.3KViews0likes3Comments
Myob not responding error - Remittance advices
This issue popped up a few weeks ago but seemily fixed itself at the time. It's occuring again and seems worse then before. When trying to send out remittance advices (from paid bills) MYOB is going into a "not responding" error and crashing. Sometimes you can go in and try again and it will send and other times it just continues to crash. It occurs whether you send one or multiple emails. I have read and tried a few other solutions suggested on the community forum however none seem to solve the problem for me. I will list below: - Sending only one at a time - Ensuring default/card 1 email is the same as the remittance email - Deleting the email from the card and resaving Additionally I tried going in and resaving the form in case it was an error with that. None of these have solved the issue. If anyone has any advice or things that they have tried when this occured for them it would be greatly apprecited. Thank you community:)Emails through MYOB
Good morning all. I have two questions: 1) Is there a way to see what the contents of your e-mail message was if you sent an Invoice through MYOB. As far as I can tell you can only see whether the Invoice was sent and delivered. Hard to keep track of a conversation if the message was not just the default, for instance a note on a replacement or amended Invoice, or anything else regarding the Invoice. 2) When you look at the e-mails sent report, you can click on the Invoice at the last column and then it will open the Invoice that you sent, but you can't do that with statements? I wanted to check on a few occasions to see what the customer received and couldn't do that.Solved656Views0likes4Comments