Tag:"error" | MYOB Community

Unable to open AccountRight file after upgrading to the latest version
Hi Everyone, We have had a number ofreportsfrom Userswho have upgradedtheir files to the latest version offline and when trying to open the upgraded file they get the following error message: AccountRight has encountered an error and needs to exit The following AccountRight Hotfix tool can be run over the company file. Instructions for running the tool are also included below. Run the AccountRight Hotfix tool: Close AccountRight Download the AccountRight tool Find the tool that you downloaded and double click it When the tool appears, all files found in your AccountRight library will be listed If your file isn't listed, click the Server Edition tab. Still not listed? Click Custom Location and then browse to the folder containing your company files. (Note: You can also drag and drop your company file into this window to update the file) Select the files you need to open and click Update selected files. When allfiles have finished, you can now close the tool. Start AccountRight and open the company that has been updated. When the Confirmation window appears, choose to confirm the companyfile online and click Next When complete, close the Confirmation window. You can now work on this file. If you continue to have problems opening your files, do let us know byStarting a new Post. I'm sure the MYOB Community would be happy to assist.
Haydes
6 years ago Place AccountRight: Getting Started
4KViews
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Troubleshooting Connection Errors
Hi Everyone. Here are a couple of quick and easy things you can do if you are getting connection errors in AccountRight to try and resolve them. Flushing the DNS cache can fix any errors where the computer cannot contact our servers. This is done by: Switch off the Modem: Switch off the modem and leave it switched off for a couple of minutes. This might seem overly simple but don’t discount it, as the humble modem can accumulate a lot of information inside it. By switching the modem off and leaving it for a few minutes it allows the modem a chance to clear ensuring that you are connecting with a fresh connection. Flush the DNS cache on the computer: Press the Windows Key on your keyboard Type in: cmd In the list of results,right-click on cmd.exe and choose Run as Administrator A command prompt window should appear At the flashing cursor, type in: ipconfig/flushdns Hit Enter on your keyboard and a confirmation message should be displayed - If not, retry steps 4-5 and ensure the command is typed correctly After the confirmation message, close the window Close AccountRight then re-open the software Try a different connection to see if you can connect. Whether it’s a hotspot off your phone or you call your accountant to see if they can access your file on their end, this can help you work out whether the problem is with your connection or with AccountRight. As the antivirus monitors operations in real time this can impact internet traffic coming into and out of your computer. Temporarily disabling the antivirus can help you determine if it is causing issues with connecting to your file. Here is a great help article that can take you through how to do this:Speed and performance tips Still not connecting? Our help article,Error: Connection error, does give some additional troubleshooting steps and more information on how to resolve some connection errors.
Neil_M
9 years ago Place AccountRight: Getting Started
3.4KViews
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Restoring Company File - Error Message when uploading Company File
Hi I am using the new Cloud based - AccountRight Plus AU 2018.3 At some point in the last year, my Company File Name was changed to include a year "2018" and I have been trying to change it to something more generic, so that other users don't get concerned they are using an old file. I have followed all the steps on: https://community.myob.com/t5/AccountRight-Getting-started/Changing-a-company-data-file-name/td-p/518744 At step 5 (5. After that backup has been completed, go restore that file online using AccountRight Live (File>>Restore>>Online with AccountRight Live).),I continually get an error message when I am trying to restore the file with the new generic name. I am definately selecting the button restore: "online with AccountRight Live". It goes into the showing the progress bar showing it is restoring. And after a minute or two an error message pops up saying: Unable to restore. An error occured while restoring this company file. No changes were made to your online. Please help
Solved
MandMak
6 years ago Place AccountRight: Getting Started
2.9KViews
0likes
6Comments
myob payroll not sending payslips
just done a windows update and i am getting the below error come up when i try email payslips: i am already running as administrator and have restarted multiple times. before i tried run as administrator, i was getting error 30
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Simpkin99
4 years ago Place New Zealand Payroll
1.3KViews
0likes
2Comments
Myob not responding error - Remittance advices
This issue popped up a few weeks ago but seemily fixed itself at the time. It's occuring again and seems worse then before. When trying to send out remittance advices (from paid bills) MYOB is going into a "not responding" error and crashing. Sometimes you can go in and try again and it will send and other times it just continues to crash. It occurs whether you send one or multiple emails. I have read and tried a few other solutions suggested on the community forum however none seem to solve the problem for me. I will list below: - Sending only one at a time - Ensuring default/card 1 email is the same as the remittance email - Deleting the email from the card and resaving Additionally I tried going in and resaving the form in case it was an error with that. None of these have solved the issue. If anyone has any advice or things that they have tried when this occured for them it would be greatly apprecited. Thank you community:)
EilishLednar
3 years ago Place AccountRight: Sales and Purchases
899Views
0likes
9Comments
Customer Reports - Error Generating "The dots don't join up right now" HELP!
ARGH! I seem unable to generate any customer specific reports e.g. Customer Invoice Report. Trying to generate for the YE 2023 - so not going back to when I first migrated from the "old" MYOB to the cloud! Not happy as this is a report I want to be able to generate for each of our key customers at year end Has anyone else experienced?
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JoGirl
2 years ago Place MYOB Business: Reports
847Views
0likes
9Comments
Support Note error
Have been trying to source support notes on Rejected electronic payments. Received the following error: "HTTP Status 500 - java.lang.IllegalStateException: Spring Application context has not been set" Have attached screenshot. Have had no luck with Live Chat. Is this down? Been waiting on hold for chat 47 minutes. Can anyone assist?
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CarolineG
4 years ago Place AccountRight: Sales and Purchases
842Views
0likes
6Comments
CSV Error 4077
Hi, hoping someone on here can help me with importing items via CSV file to Account Right. Currently getting Error code: 4077: See log report below. I have reached out to MYOB support but would've had more luck asking a rock for help. They have since closed my ticket without so much as offering 1 peice of usefull advice. Does somebody know how to resolve this error as im not willing to spend 3 days manualy updating 369 records. Thank you in advance. "1243 records imported without errors. 12 records imported with warnings. 369 records skipped. Summary of errors Error -4020: You must specify a Tax Code When Sold. Error -4077: You have sales for this item. Warning 71: Item is not sold; some information ignored."
Girvan
2 years ago Place AccountRight: Sales and Purchases
570Views
0likes
7Comments
Script Error
Hi, I am unable to log in in MYOB due to script error. I have attached sample error.. I have done clearing browse history, cache... installing and reinstalling.. also changing my password. Still no luck.. can someone help; please.
Solved
S12345
2 years ago Place AccountRight: Getting Started
499Views
1like
3Comments
Can't change login details
Hi, I am trying to change login details but getting message "This request can't be processed". Help please as my email account associated is about to be discontinued! Thanks
Liz23
2 years ago Place MYOB Business: Getting Started
468Views
0likes
11Comments