Can't change login details

Hi Liz23,

Thank you for your post. I'd like to extend you a warm welcome to the Community forum. I hope you find it a great source of information.

I understand that you're facing an issue while trying to change your login details, and I'm here to assist you in resolving this matter as quickly as possible. To change your login email address, kindly follow the steps below:

• Log in to my.MYOB with your current email address.
• Go to My Account >> Change Login.
• Enter the new email address and click Save.

Could you please confirm that you've followed the above steps, and when you click Save, is that when you receive the error? Could you please let me know the full text of the error message and provide a screenshot of the error message?

Cheers,

Princess

Yes, that is correct.

I am following those steps and recieving message "This request cannot be processed".

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Princess_R wrote:

Hi Liz23,

 

Thank you for your post. I'd like to extend you a warm welcome to the Community forum. I hope you find it a great source of information.

 

I understand that you're facing an issue while trying to change your login details, and I'm here to assist you in resolving this matter as quickly as possible. To change your login email address, kindly follow the steps below:

• Log in to my.MYOB with your current email address.
• Go to My Account >> Change Login.
• Enter the new email address and click Save.

Could you please confirm that you've followed the above steps, and when you click Save, is that when you receive the error? Could you please let me know the full text of the error message and provide a screenshot of the error message?

 

Cheers,

Princess

---

Hi Liz23,

Thank you for confirming that you've followed the provided steps, and I'm sorry to hear that you're still encountering the error message. I understand your situation, and I'm here to assist you further in resolving this issue. I'll be reaching out to you via private message to gather some necessary details and investigate further. Please keep an eye on your Community forum inbox, and we'll continue to address and discuss your concern through that channel.

Cheers,

Princess

Ok I am getting very frustrated!

I have tried to replied but get message that I have reached my limit of private messages. I have never sent one!

Hi Liz23,

Thank you for letting me know. I apologize for the inconvenience you're experiencing with sending private messages. I understand your frustration, and I appreciate your patience. It sounds like there might be a technical issue. Please try sending your message again. You should now be able to send private messages.

Cheers,

Princess

Hi Liz23,

I hope you're doing well! I would just like to check in to see if you're still having issues sending private messages. It seems that we haven't received any message regarding the additional information to help you with your concern. Please don't hesitate to reach out if you require further assistance. I'm here to help.

Cheers,

Princess

I am still getting the same message

Hi Liz23,

I'm sorry to hear that you're still experiencing errors with your private message. I've refreshed your private message access. Could you please try to send a message later today?

I appreciate your patience and understanding in this matter.

Cheers,

Princess

Hi rieq34,

Thank you for your post.  Please allow me to extend a warm welcome to the Community Forum. I hope you find plenty of information in this forum.

I understand you are also having difficulty with changing your login details. In this regard, to change the Log in details, you will need login to my.MYOB using your current email address, then go to My Account >> Change Login. Enter the new Email Address >> Click Save. This Help Article: Change login email address, for more information. 

If you still need assistance with this, or if you have other questions or concerns, please do not hesitate to contact us again or create a new post. Rest assured that one of our Community Forum moderators will be happy to assist you. 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Kind Regards, 

Cel