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Hi everyone!
You may have seen the news: the Holidays Act 2003 is on its way out. The new Employment Leave Act 2026 received Royal Assent on 6 August 2026 and will replace it, with most of the ...
25 days ago54Views
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Leave liability report showing balance for Holiday pay due ($) for a terminated employee
I have done a final pay for an employee, termination date was 28/08, and Annual Leave owed plus 8% accrual on earnings was correctly included in Final Pay (paid in pay run date 25/08). When I run the Leave Liability report for EOM August (31/08), and tick 'show inactive' employees, the terminated employee has a balance for Holiday pay due ($). Why is it not now showing zero balances? Further info: Balances in Leave Liability Report for terminated employee on 27/08 (day prior to termination): Annual holidays ($) 13,230.78 Holiday pay due ($) 9,920.00 Paid in Final Pay Annual holidays owed ($) 13,230.78 Accrual on earnings % ($) 10,412.31 Balances in Leave Liability Report for terminated employee on 31/08 Annual holidays ($) 0.00 Holiday pay due ($) 11,245.29 Where is the 11,245.29 coming from?22Views0likes3CommentsEmployment Leave Bill
With the proposed New Employment Leave Bill currently under discussion, I'd be interested to hear where MYOB is from a payroll provider perspective. Has MYOB started assessing the potential system changes that may be required, and is there any guidance on what payroll teams should be doing now to prepare if the Bill becomes legislation? It would also be great to hear from other payroll professionals — how are you planning ahead for these potential changes? Are there any key areas you are reviewing or preparing for within your payroll processes and systems? Any insights, timelines, or recommendations from MYOB and the wider payroll community would be greatly appreciated.120Views0likes4CommentsIRD No on Employer Deductions Report
Can you please insert the relevant IRD number onto the Employers Deductions Report. We know our address and phone number so this is redundant on the report, but the IRD number would be really useful when setting up the PAYE payment. We've requested this improvement since you dispensed with the official IRD form. Thanks.83Views0likes1CommentEmployee annual leave is not deducting from the annual leave balance.
We have recently migrated from MYOB Exo Service to MYOB Business Payroll. However, for salaried staff, I am unable to get the annual leave balance to deduct correctly. For example, if I enter 1 day of annual leave and 1 day of sick leave under “Holidays and Leave,” the system correctly shows the annual leave pay and sick leave pay. However, the total salary amount becomes incorrect. If I adjust the “Salary Hours,” the amount also becomes a few cents different. Could you please advise the correct setup or processing method for salaried employees on leave?160Views0likes3CommentsAmending Kiwisaver deduction from 01.04.26
Hi When processing the payrun on 01.04.26 the Kiwisaver deduction was made at 3%. IRD have picked up on this and require the amount amended to 3.5%. The payday was 01.04.26, but the pay week was w.e.29.03.26, so should I just explain that to the IRD, or make an adjustment?227Views0likes4CommentsIncorrect Employee classification after Migration from ACE Payroll to MYOB
Hi, We have recently migrated from ACE payroll to MYOB business Payroll. After completing the migration, I noticed that all contractors have been set up as permanent employees. Could you please advice if there is a way to change these employees to the correct contractor classification? Thank you!132Views0likes2CommentsDeleting or removing pays from NZ desktop
Hi, How do I delete two weekly pay runs from the old NZ MYOB desktop payroll system (see screen shot)? While we were switching over to new NZ Acumatica payroll system I actioned parallel pay runs. The duplicate pays were not uploaded to IRD twice. I'd just like to remove them so that my EOFY reports are neat and I don't have to manually remove the weeks. Thanks! :)149Views0likes2CommentsLeave without Pay effect on Annual Leave
Employee taking 17 weeks leave without pay. Employee has so far accrued 1.06 weeks (43.58 hours) since his previous anniversary date of 22.12.2025 but when I change his anniversary date by 16 weeks as I have been advised that is what should be done his accrued holidays disappears. Is this correct? or will it start calculating after 13th April 2026 (the 16 week date) Is there an easier way to calculate this without changing his anniversary.145Views0likes1CommentPay Slips & IRD Filing
Hi, Have just upgraded 9 Ace payrolls to MYOB. Overall approx 350 part time and 20 full time staff. In ACE I sent payslips out before IR filing and loading the bank. With 9 schools and many part-timers, plus a Tues evening work cut off and Wed payment, there was often a change of shift or late sick leave to adjust. Is there any way I can send out the payslips before I load the IR file or download the bank data? Plus is it possible to download the IR file and file it later, rather than automatically? Thank you140Views0likes1CommentAnnual Leave Calc adding 8%
Just doing a payroll roll for later this week. One employee has had about 8% added to her hourly rate for her annual leave taken for Xmas and Boxing day so her pay is higher than normal. Other two employees have same pay as usual? NZ MYOB not open until the 5th of January. Can I change manually?216Views0likes1CommentPay Run error
Hoping someone can help me. Some how I've done a pay run a week early! It's gone right through to pay day filing stage . How can I reverse it as the data is incorrect? Also does anyone have a ph number that MYOB answer to. I'm real new to MYOB so stuffing up like this & having no help isn't very helpful Merry Xmas233Views0likes1CommentRe-employing staff
Just some advise for all out there, if re-employing/reinstating a staff member (regardless if it is the same or a different financial year) don't follow the online advice: 'You can reinstate (or reactivate) an ex-employee by reusing their employee record. All you need to do is remove the Termination date from their record and ensure their payroll details are up to date.' This will just lead nowhere as you are unable to edit the anniversary dates for annual and sick leave and MYOB are unable to do anything about it. You need to set up a new employee record.112Views2likes0CommentsFinal pay - 2 pay runs in one pay period
We run a monthly payroll, paying employees on 12th of the month for the full calendar month. We are making some employees redundant and wanting to pay redundancy and final leave balance at end of the month. Can I run two pay runs in one month? Possible alternative is to run normal pay as being from 1st to 30th of the month, change pay cycle to weekly and have pay period for the 31st. In this scenario, the redundancy should be taxed correctly as an extra pay, but will the annual leave be taxed correctly? Any solutions would be appreciated.414Views1like7CommentsACE Payroll
I need to add an additional week of annual leave entitlement to a couple of employees. How do I backdate this so that the entitlement starts from a couple of months ago, and how does this affect the ongoing calculations if the increased entitlement is a different date to their anniversary date for leave calculations i.e. I need to increase the annual entitlement to 5 weeks going forward, but also backdate when the annual entitlement dates back to.215Views0likes2CommentsNew Release: Pay Run History report now live
Kia ora everyone, We’re excited to share a new feature that went live on 18 December — the Pay Run History report. This update brings all your past pay runs into one consolidated view, helping you easily audit, review and report on payroll activity across your chosen employees and date range. What’s included? Summary view: High-level totals and pay run insights Detailed list view: A breakdown of each pay run, including selected employees Flexible date filters: Quickly retrieve historical payroll data Faster audits: No need to jump between multiple screens More accurate reporting: Clearer visibility of past payroll events This has been a highly requested capability from partners and SMEs, and we’re thrilled to deliver it before year-end when payroll reviews are top of mind. A huge thank you to everyone who shared feedback throughout the year — this update was shaped directly by what you told us would make the payroll workflow easier and more efficient. Let us know your thoughts or any further improvements you’d like to see. Cheers, Amanda.117Views0likes0CommentsHistorical leave data export/import
Hi, We are in the process of transitioning away from the MYOB NZ Payroll desktop software. Can anyone recommend which reports we can use to export 52 weeks of pay data, and leave liability data, so that we can import into new software (MYOB Acumatica)? Are any of these reports in excel format, or are they all pdfs? :(204Views0likes1CommentIRD / GST Number - Fiji Revenue & Customs Authority 10 Digit IRD Number
I would like to highlight that now in Fiji the new personal and company Tax Identification Numbers are 10 Digit, but the same cannot be input in the Business Setting screen IRD Number / GST Number nor can it be input in Customer Setup Screen IRD Number / GST Number. (Refer attached TIN letter for our company IRD number for your reference). We are hopefully in the next MYOB software upgrade this could be upgraded.210Views0likes1Comment