Payroll - Base Hours
Base hours are being picked up when using timesheets. It is only when you process the payroll that you have to manually adjust the total hours to be paid. In the employee's card file, you can not have zero hours in a standard pay. After an hour on the phone to MYOB, the very helpful Jessie advised that it was a backend problem that the software team will work on. Double check the hours to be paid when processing the payroll.6Views0likes2CommentsSTP Error
Hi there, Hoping someone can help me fix a problem. Have just established that a pay run processed 24/6/24 For Gross amount $704 was accepted by STP as zero. Therefore the STP and MYOB report doe not balance for the PAYG 1/4/24-30/6/24. Would I need to do a reverse payment and re-enter but how will it know it needs to be in previous financial year? and how is Super affected?STP EOY Finalisation when not set up correctly
Hi I have a client who has been using MYOB Business to pay their staff. They neglected to set up STP Reporting and I now find that there was a income type code missing in the taxes section of their setup. This has now been corrected but the EOY finalisation report is being rejected by the ATO due to prior pays being processed without that code there. Is there a way to correct this problem - it is 6 months of pays for a restaurant so rekeying all of them would be a laborious project. ThanksOnline payments not working
Has any found a solution to the online payments disaster that has been occurring from May 29th onwards? - I am receiving the email to say a customer has paid but its not getting marked as paid on MYOB. - MYOB is not settling the funds to my bank. There is over $10,000 that customers have paid but I have not received - I have emailed MYOB support 3 days ago with no reply - The only way I can see around this is stop online payments altogether and go back to bank transfers and pain manually mark off payments every night. Can anyone think of another solution? I really dont want to go back to trying to figure out who did a bank transfer and put "My invoice" in the description. ThanksSales: Email - Select from different email common templates
I would like to be able to select from a number of different pre-saved email templates when sending invoices. I often re-send overdue invoices to customers as a reminder - it would be nice if I could select an 'overdue invoice' template for the email when doing so, rather than needing to re-enter the message text every time I do this. The current behavior allows only one template, which I find rather restrictive. "Multiple email templates for invoices"Super Payment returned /change of fund
I have just had a super payment for June returned because the employee has changed super funds. I have updated her details with the new super fund but I have no idea how to pay the amount for June owing to her to her new super fund. I also have no idea what to do with the super returned . Is there a way to manually pay her new superfund for the June month and balance that with the amount that has been refunded ?? In a world of hurt here!!!!Missing invoices
Hello, looking for some assistance please. All of my open invoices have disappeared. Out of the thousands that have been sent out, and paid, everything is gone. Apart from two from three years ago. All my recent open ones are gone. The assistant is useless. Any help would be appreciated.Salesperson
Why cant you add a salesperson to the orders, quotes, sales on the web browser version. Alot of businesses want this function that was in AR and its not available on web. This is a very useful field to help businesses track sales by employees. Please look at this seriously as people have been suggesting this 9 months ago and you still havent brought this feature out.Importing GL payroll from ADP
I have moved my payroll to ADP which includes staff pays, super, and PAYG. ADP have provided General Ledger Data Files of the transactions (TXT) with the MYOB GL codes I provided them. How to I import this information into MYOB so that I can reconcile all the payments and run reports? ThanksMYOB got itself confused
Looks like during the month of May, until I pulled the plug on OIP, MYOB decided to add all payments into the undeposited funds account instead of my transaction account even though it was assigned to do so in the preferences... Upon trying to edit and fix this snafu , I'm told that I can't edit transactions from a previous financial year even though technically it's still the same financial year (its the 29th of June) Lucky I'm finishing the year off manually. Oh, and does anyone have problems with the search function not working intermittently? Some days it won't anything even if I type in the invoice number. Just as well I got a 50% discount for the next year, the basic functions aren't even working reliably.SolvedMYOB Team setup not sending invite email
Currently trying to setup MYOB teams to test the App and timesheet functions. When setting up approving manager and staff it's not sending an email invite to install the app. I think the initial problem was I was not logged in as 'owner' when initially trying to set up and I initially added some staff names as Admin. However, now logged in as owner it's still not sending invites when I invite staff. The website also doesn't seem to allow deleting of staff and setting up again which may be part of the issue. Have tried deleting location and setting up approving manager + staff again but still no luck. Get a message that invite has been sent - but nothing. Any ideas? Thanks.Salaries & Entitlements Missing
I run fortnightly wages. Some employees are paid on an hourly basis and some are on salary. I ran a payrun on 1/7 and everything seemed fine. I am running another payrun today and my salaried employees are not showing any amounts in the payrun, nor are they accruing leave entitlements. On checking each salaried employee card, the salaried amounts are still showing under their wages tab in the individual card, and entitlements are still ticked. The only change I have made since the last payrun is to update the hourly employee's rates as per the 3.75% increase to the award. This however, should not affect salaried employees?Pay slips- email error
My employees are not receiving thier pay slips via email. When I try send them, it say sent successfully but they are not receiving them. If I then try to view the pay run as a PDF- it comes up with error: Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: ba055cab-daa0-4229-8e1d-2ad51b681345. Does anyone have any suggestions on how I can fix this? My staff need to see thier payslips. thank-youBAS lodged with ATO but not in MYOB
Hi there, I have lodged my previous quarter BAS via MyGov using the link in MYOB. My laptop crashed just after lodgement was completed, and I can see it is lodged with the ATO. It is still sitting as a draft in MYOB. How can I update the file to show as lodged and record the correct information in my MYOB file? Thank you Michelle17Views0likes2CommentsWHY HAS THIS PROGRAM BECOME SO BAD?????
i dont even know what board to post in, i dont even know what program i have now. I signed up to essentials, last year MYOB moved me to another system, WITHOUT MY AUTHORISATION OR NOTIFICATION. This new system has progressively gotten worse month on month until it became almost unusable, now it actually is unusable. Why did you change my product? why did you not ask? why did you not even let me know until after it was done? Why is the new product so glitchy? What has been going on over the last few days and why can i not login. Why did you decide to do an update at the end of month when end of month needs to be done, oh, and the bi monthly gst needs to be done. why? What product am i using? my staff/office login doesnt have access to the information, and my admin/personal login just comes up with a blank white screen. Why am i having so many login issues? Why is there no longer a print button? I used to be able to create an invoice, click the big green print button and it spat out of my printer. The advice i have recieved from your 'support' team is a multi step process of downloads and pdfs and opens and prints, which then prints the invoice with a link to 'click on to open invoice'. Do you accept and understand how stupid this is? Can you bring back the big green 'print' button? if not, why not? I can now only email 50 invoices and 20 statements at a time. Why? Statements are sent monthly, if i only have 20 statements that means that i do less than two jobs per day and deal with 20 (or less) customers per month. Do you believe that small businesses are THAT small? Why cant i just send them all? I used to be able to simply print my banking allocated transactions to throw at my accountant to deal with. Why can i no longer do this? why have you removed this ability? Why have so many of my inventory items/ products become unusable and come up with an error saying "Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: d6651745-55ac-4e29-973f-b222d30e94a0." the last set of numbers changes each time, and i had a massive list of them but i got logged out and lost them which brings me to the next question Why does myob log out all the time? half way through an invoice it will simply **bleep** the bed and when you refresh the page you are logged out and have to start again, this has been a long standing issue even back with the essentials program. Why? Is it fixable? Is any of it fixable?Solved568Views2likes11Comments