STP Error
Hi there, Hoping someone can help me fix a problem. Have just established that a pay run processed 24/6/24 For Gross amount $704 was accepted by STP as zero. Therefore the STP and MYOB report doe not balance for the PAYG 1/4/24-30/6/24. Would I need to do a reverse payment and re-enter but how will it know it needs to be in previous financial year? and how is Super affected?STP EOY Finalisation when not set up correctly
Hi I have a client who has been using MYOB Business to pay their staff. They neglected to set up STP Reporting and I now find that there was a income type code missing in the taxes section of their setup. This has now been corrected but the EOY finalisation report is being rejected by the ATO due to prior pays being processed without that code there. Is there a way to correct this problem - it is 6 months of pays for a restaurant so rekeying all of them would be a laborious project. ThanksMissing invoices
Hello, looking for some assistance please. All of my open invoices have disappeared. Out of the thousands that have been sent out, and paid, everything is gone. Apart from two from three years ago. All my recent open ones are gone. The assistant is useless. Any help would be appreciated.Super Payment returned /change of fund
I have just had a super payment for June returned because the employee has changed super funds. I have updated her details with the new super fund but I have no idea how to pay the amount for June owing to her to her new super fund. I also have no idea what to do with the super returned . Is there a way to manually pay her new superfund for the June month and balance that with the amount that has been refunded ?? In a world of hurt here!!!!Salaries & Entitlements Missing
I run fortnightly wages. Some employees are paid on an hourly basis and some are on salary. I ran a payrun on 1/7 and everything seemed fine. I am running another payrun today and my salaried employees are not showing any amounts in the payrun, nor are they accruing leave entitlements. On checking each salaried employee card, the salaried amounts are still showing under their wages tab in the individual card, and entitlements are still ticked. The only change I have made since the last payrun is to update the hourly employee's rates as per the 3.75% increase to the award. This however, should not affect salaried employees?Pay item added
Hi, I've created a pay item and assigned it to gross payments. I did a few pay runs using the item I set up. But when I checked YTD verification report, the gross payments number does not include the pay amount linked to this pay item. It seems the YTD verification report does not recognise this pay item. The payroll summary and register reports have the correct pay amount. Why the YTD verification report missed the pay item I set up?Re-do EOFY Finalization for Prior FY
Good Evening I have finalised the EOFY STP for FY2024 however now an employee has come to us advising that they cannot see their FY2023 figures in MyGov. I thought I would be able to try re-doing their finalisation in MYOB however when I go to the EOFY Finalisation Tab only the 2023/2024 and 2024/2025 Financial Years are showing. How can I help her? Thank you!BAS lodged with ATO but not in MYOB
Hi there, I have lodged my previous quarter BAS via MyGov using the link in MYOB. My laptop crashed just after lodgement was completed, and I can see it is lodged with the ATO. It is still sitting as a draft in MYOB. How can I update the file to show as lodged and record the correct information in my MYOB file? Thank you Michelle17Views0likes2CommentsMy STP EOFY Gross Payments is not matching my Summary
My Payroll Register and activity report match perfectly. I have pulled up my EOFY STP report and the payroll summary amount is less than my STP amount? I have gone through the wage reporting categories- all good. Individual Employee totals also match when comparing from the register to the STP. Just the final amount in the EOFY YTD report and payroll summary salary and wages dont match up. What can I do?report for personal contacts
I have 2 personal contact entries that are the same person, so I want to delete one. When I try, MYOB tells me both have transactions recorded, so cannot be deleted. How do I get a list of all transactions recorded against a particular personal contact?12Views0likes2CommentsPay slips- email error
My employees are not receiving thier pay slips via email. When I try send them, it say sent successfully but they are not receiving them. If I then try to view the pay run as a PDF- it comes up with error: Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: ba055cab-daa0-4229-8e1d-2ad51b681345. Does anyone have any suggestions on how I can fix this? My staff need to see thier payslips. thank-youMatching bank feeds
Hello I am having trouble matching multiple bank transactions to the one payroll transaction in MYOB. Payroll payrun transaction was $1236 in MYOB Bank transfer was $1203 (already set up) - then I realised there was a pay increase due to tax cut and transferred the $33 in a separate transfer. How do I match the two bank transactions of $1203 & $33 to the one payroll transaction of $1236 in MYOB? It just says out of balance and does not allow more than one to be matched. Thanks15Views0likes1CommentContact Person's Name in Emails
Hey there! It would be absolutely fantastic to be able to put the Contact Person's name in an email instead of the Customer's or Business Name. I teach children, and to easily find and invoice them, I use their name as the Customer Name, but I put the parents/carers down as the Contact Person. Yes, I can change it so the parents/carers are the customers, but this would make the invoicing process take longer because I have a few hundred students and I can't remember all of the parent's/carer's names, especially when the parents have different surnames to the child. It wouldn't be hard to add the {{contact_person}} field as an option, would it?Tax table not updating 1/7/2024
Can someone please help! I have a tax table revision date of 13/10/2020 My tax table for this year has not updated but my superannuation rate automatically changed. I have been trawling for information on how to fix this with no luck.I have already done two pay runs for this financial year and need it fixed ASAP! I have emailed the MYOB help twice and have not had a reply.