Forum Discussion

Benpizzuto1's avatar
Benpizzuto1
Member
1 year ago

URGENT - Can't get into file 'backup in progress'

Hi,

 

After starting backing up a file an issue came up with it so closed out of MYOB. Now when I try to get back into it, the following error comes up.

The file name is 'The Peninsula'.

 

Please assist urgently in getting this fixed as we are processing a payroll that is due today.

 

Thanks,

 

Ben Pizzuto

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    1 year ago

    Hi Benpizzuto1,

     

    To resolve this issue, we need to run a script over the file. Please contact our live chat support through our virtual assistant MOCA or submit a support case via MyAccount to fix this.

     

    Regards,

    Sai 

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