Forum Discussion

TimFlynn's avatar
TimFlynn
Contributing User
11 months ago
Solved

BAS Taking Long Time To Prefill

The BAS on the new system seems to take a long time to load. Also validating take a lot longer then what it use to but that is a separate issue.

 

I open the BAS and it says it is loading which takes a long time then once it loads nothing is filled in. You have to wait a couple minutes, reload and then it is filled in. 

 

When I say nothing is filled in I mean there are no agent details, Doc ID, period or entity name etc. 

 

Is this normal?

online
  • Doreen_P's avatar
    Doreen_P
    10 months ago

    Hey TimFlynn​ and Delany​,

    Usually, deleting the BAS and recreating it will fix this issue.
    Go back into the Compliance screen for the affected client and click on the ellipses to the right of the BAS. Click Delete. You will then be able to add the BAS again, and it should load! Other things to try are clearing your cache and browsing history or trying a different browser!

4 Replies

  • Delany's avatar
    Delany
    Cover User
    11 months ago

    I'm having the same problem.  I have to leave it open for 10 min or go and come back a few times.  This is not going to work when I need to get a lot finalised in one day.  I'm also finding having to individual step thru 3 or 4 approval checks and then individually lodge is taking a long time.  Old system I could just have them all sitting their and lodge in one go.  I find it hard to even seach on if the lodgement was succesful as it doesn't allow you to put in order of what was just lodged.  The date order is the due date of the item and you might be lodging BAS for different periods.   I'm convinced I'm missing something here as it is going to take  a lot longer to do the process.  Surely they would not want to increase our work load

     

  • TimFlynn's avatar
    TimFlynn
    Contributing User
    11 months ago

    Good to know it is not just me. I hope we are just missing something and we can solve it once we learn what that is. I have not had to lodged multiple at once yet so I haven't had to try that but bulk lodgement was one of their selling points even though it could already be done on the old system.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    10 months ago

    Hey TimFlynn​ and Delany​,

    Usually, deleting the BAS and recreating it will fix this issue.
    Go back into the Compliance screen for the affected client and click on the ellipses to the right of the BAS. Click Delete. You will then be able to add the BAS again, and it should load! Other things to try are clearing your cache and browsing history or trying a different browser!

FAQs

Australian Tax FAQ's (DESKTOP + ONLINE)

Good morning everyone!    We've collated a list of frequently asked questions users have posted on the Forum for your convenience. Check them out below! GENERAL What do I need to do before st...

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.