Forum Discussion

SMercer's avatar
SMercer
20 days ago
Solved

Blank screen doing tax returns

Anytime I open a 2024 tax return I keep getting a blank screen

desktop tax
  • SB_Systems's avatar
    SB_Systems
    20 days ago

    Hi SMercer,


    If you're getting a blank grey screen (looks like a tax return background, but with the form missing), this can usually be fixed by re-transporting the AETax 2024 Layouts and Parameters table to SQL.

     

    You can find the detailed steps in the knowledge base Article ID: 28662 (Transferring Parameter tables and layouts to SQL). 

     

    As with any process in AE, always take a full backup and ensure there are no users logged in at the time.

     

    Cheers!

    Stewart Williams

2 Replies

  • SB_Systems's avatar
    SB_Systems
    Valued User
    20 days ago

    Hi SMercer,


    If you're getting a blank grey screen (looks like a tax return background, but with the form missing), this can usually be fixed by re-transporting the AETax 2024 Layouts and Parameters table to SQL.

     

    You can find the detailed steps in the knowledge base Article ID: 28662 (Transferring Parameter tables and layouts to SQL). 

     

    As with any process in AE, always take a full backup and ensure there are no users logged in at the time.

     

    Cheers!

    Stewart Williams

FAQs

Australian Tax FAQ's (DESKTOP + ONLINE)

Hello everyone!  We've collated a list of frequently asked questions users have posted on the Forum for your convenience. Check them out below! GENERAL What do I need to do before starting a ne...

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.