Forum Discussion

sallyb's avatar
sallyb
Cover User
10 days ago

Bank feed - duplication of account

The bank feed function stopped working with one particular bank account. When I went to reconnect the bank feed via the link in myob, this original account was duplicated with an account that was given a number that was in a totally different area within assets. I tried to delete this duplicated account but an error message displays 'this account is used in a bank feed and can't be deleted' even though I cancelled the bank feed application for it. When I push the bank feed neither this duplicated account nor the original account show they are connected to the bank as there are no transaction displayed. Any suggestions please on what is happening and how to fix it. Thanks.

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    8 days ago

    Hi sallyb

     

    It looks like the original bank feed connection may not have released properly when you reconnected it, which can leave a duplicate bank feed record behind. That would explain why the duplicate account can’t be deleted and why no transactions are showing for either account.

     

    This usually needs our support team to check and fix the bank feed link on the back end. You can connect with our support team by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant.

     

    Regards,
    Genreve