Forum Discussion

DennyMAC's avatar
DennyMAC
Member
2 months ago

BANK FEED ISSUE

Hi there.

I am trying to complete the January bank reconciliation.  The payment for the superannuation has appeared on the bank statement side. But I am not able to find the details of the payment side which would have come from the MYOB super portal. So I am not able to match the payment and reconcile the account.

 

Any help would be appreciated.

 

Many thanks

Denise

2 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi DennyMAC, 

    This is quite unusual. I'd recommend reaching out to our team so they can take a look at this further for you. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

  • DennyMAC's avatar
    DennyMAC
    Member
    2 months ago

    Our accountant & I spent some time and managed to find a resolution to this issue.  We "cleared" the transaction in the reconcile account window.  Then on the bank feed we hid the bank entry.  All worked and account reconciled.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home