Bank Feed not matching Super Payment

I have two super payments that will not match in the bank feeds in Accountright.

1. I have checked that these payments have come out of the same account.
2. I have expanded the date ranges and amount ranges, but nothing comes up.
3. Message in 'find a matching transaction' is No records exist or match your criteria
4. Super for Jan and Feb was processed in MYOB on 28.02 - Payment happened on 01.03
5. The bank transactions are in the Bank Feeds
6. The MYOB Super processed amounts are in the bank register
7. The figures match
8. I have not done a manual reconciliation 
9. Please help!

Thank you,

Karen