Hi all, we have changed banks and I set up bank feeds for our new credit cards. There are 5 of them and I have been reconciling them since Dec 24. For the month of Feb, 1 credit card has 2 missing transactions in MYOB and another has 8 transactions from another credit card as well as their own. The Credit card that the 8 transactions are from also has the same transactions for them as well. Is this a Bank issue or a MYOB issue? Thanks in advance.
Hi srequip2020,
If you're dealing with missing transactions, it's usually because of a hiccup with the bank feed setup or the data coming in from the bank. If everything is checked as explained in this link and if you can see the transaction in your online banking statement but not in your bank feed, you'll need to directly reach out to our support team. You can chat with our live agents through the virtual assistant MOCA or pop in a support ticket via MyAccount.
Cheers,
Princess
Thanks Princess, everything is set up as it should be, I have logged a support ticket.
