Cannot match electronic payment in Bank Txns

Question

Hi&nbsp;On 13/10 I prepared an electronic payment for 9 invoices across 3 creditors. All are showing as paid in Purchases/Bills.An aba file was created and uploaded to our bank. The payment is showing on the bank feed as a Multipay PayAnyone.When I go to match it, there is nothing to match, neither the whole payment nor the 9 invoices.&nbsp;Why is this and how do I correct this so I can match by bank transaction to the correct invoices?&nbsp;Thank you.&nbsp;Kind regards,&nbsp;Lesley&nbsp;

earl_hd · Answer

Hi LesleyMCTG,Thanks for sharing the details. The most common reason the payment does not appear for matching in the bank feed is that the transaction has already been ticked (marked as reconciled). Once a transaction is ticked as reconciled, it is no longer available to be matched in the Bank Feeds window. More information can be found here: Matching bank transactions
If you're still having issues, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.Regards,Earl

lesleymctg · Answer

Thank you, Earl. I have found it. There was one invoice that was included in the aba but didn't actually have bank details so got paid separately. So I had to match two amounts instead of the one I was expecting.

Thanks again.

Kind regards,

Lesley

Forum Discussion

Cannot match electronic payment in Bank Txns

2 Replies

Looking for something else?

Related content

Electronic Payments

Electronic Payment Error

Statement Text on electronic payment

Reversing an Electronic Payment

clear Prepare Electronic Payments

Electronic payments

missing electronic payment

Missing Electronic Payment