Can't repeat an electronic payment

Hello Tracey,

Sorry for not being able to answer you these days. Thank you very much for your help, I did the transfer and I could finish the reconciliation. 

Thank you for your help and all the best,

Francisco.

FranciscoJZR 

Hi Francisco

Thanks for your post. In situations like this, where you can find the transaction but it's not appearing in an account as expected, open the transaction and check the account and date:

1. go to Transaction Journal
2. find the transaction and click on the zoom arrow to open the transaction
3. check the details of the transaction, in this case, the Pay from Account

If the Pay from Account is the Electronic Clearing Account then the payment is an electronic payment. If it is not in the Prepare Electronic Payments window:

1. go to Find Transactions
2. in the Accounts tab search by the Electronic Clearing Account
3. find the electronic payments transaction
4. click on the zoom arrow to open and check the Pay From Account, it should be your bank account

If the Pay From Account in the payroll transaction is not the bank account or electronic clearing account, then it maybe a payroll clearing account. Again, use Find Transactions to search that clearing account for the payroll transaction and a transfer transaction to move the amount from the clearing account to the bank account. If there isn't a transfer transaction, record a Transfer Money (Accounts>>Transfer Money). The Transfer Money From account will be the bank account and the Transfer Money To account is the payroll clearing account.

Please let me know how you go with this and don't hesitate to post further questions, we are happy to help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Hello Tracey,

Thank you very much for your answer! So, the account is the Electronic Clearing Account as you show. But, why can the reason be of not appearing when I am doing the reconciliation?

Again, thank you very much!

Warm regards,

Francisco

Hi FranciscoJZR 

Is that transaction in the Prepare Electronic Payments window? If so, you will need to follow these steps:

1. tick the transaction
2. click on Bank File
3. a window will open with the message "The transaction will be recorded before the bank file is created", click OK
4. the Save As window opens, click Cancel (normally you would Save the bank file but in this case the payment has already been made so you don't need to save the file)

A new transaction has been recorded transferring that amount from the electronic clearing account to the bank account so you should be able to reconcile now.

If the transaction is not in the Prepare Electronic Payments window follow these steps:

1. go to Find Transactions
2. in the Accounts tab search by the Electronic Clearing Account
3. find the electronic payments transaction
4. click on the zoom arrow to open and check the Pay From Account, it should be your bank account

Please let me know how you go.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Hi Tracey,

Again, thank you for your answer. It's not  in the Prepare Electronic Payments window. I have checked with this second option that you gave me and in the Pay from Account, the account is Electronic Clearing Account. Also, it-s with the gray arrow, instead of blue, so I guess it's closed teh transaction. So, what can I do to make it appear in the reconciliation?

Thank you very much for your time, Tracey.

Hi FranciscoJZR 

Just to clarify, in the Find Transactions window you are opening an electronic payment transaction not a pay transaction? Electronic payment transactions generally have an ID starting with EP. In my example I have opened EP000021 which opens the Prepare Electronic Payments transaction. The Pay From Account needs to be your bank account.

If it is your bank account then the transaction has been transferred to your bank account. Make note of the date of the transaction and check in the Reconcile Accounts window for transactions posted on that date.

Please let me know how you go.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Hi Tracey_H ,

So, it's an electronic payment but the account is the "Electronic Clearing Account", not my bank account. Is there some way to transfer it?

Thank you for your time and patience!!