Forum Discussion

Narelle3's avatar
Narelle3
Cover User
2 years ago

Duplicate transactions that appear and I dont use Bank Fe

I am having random duplicate Sales and Purchase Transactions have appearing in my ledger that I havent entered and no one else has accessed the software to enter these transactions either.  I dont use bank feeds so its not a problem with importing data.  

Today I entered about 15 sales and afterward looked at the summary listing all of the sales for the day which were correct.   I went to lunch and came back to find a number of other random sales listed there as "open" but missing some of the usual data that I'd include if I was entering the sale.  Upon further investigation the transactions used previously issued invoice numbers and were a duplication in part of sales previously issued and in some cases paid and reconcilled.  

A similar things is happening with purchases entered and paid - new transactions appear that i havent entered, they are listed as  "open" but really are a duplicate of a previously paid invoice.

 

  • Princess_R's avatar
    Princess_R
    MYOB Moderator

    Hi @610063681046 

     

    Thank you for your post. I'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.

     

    Normally, we have an options to duplicate the transactions on the AccountRight browser version when you create invoices and purchases it has the Save and duplicate options. There 's a chance that this duplicate transactions too are from the imported data.

     

    Could you check the following:

     

    And the  Journal Security Audit reports by going to Reports >>  Accounts >> Security and Audit to see if there are some edited transactions. Alternatively I would recommend clearing the AccountRight cache as this can sometimes help solve odd behaviour.

     

     

    Please feel free to post again I'll be happy to assist.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

     

    Cheers,

    Princess

     

     

     

     

     

     

    • Narelle3's avatar
      Narelle3
      Cover User

      I have not entered these transactions, nor are they duplicate invoice numbers.  Myob has created these and continues to create sales in the background that are blank of relevant information that I would normally use to populate a true invoice.

      • Sean_DC's avatar
        Sean_DC
        Former Staff

        Hi Narelle3 

         

        I'm sorry to see that no one has responded to you yet. If you're still experiencing this, I'm glad to help you moving forward. I would just need the following details sent through private message:

         

        • Serial Number
        • Company File ID (Help >> About MYOB AccountRight)
        • Account Name (Company Name)
        • Your full name and email address
        • Screenshot of Duplicate Transactions Showing