Hi,
I am trying to update a supplier account number. When I click "ok" I get an error message saying the format must be 9999999-99 or 9999999-999. Our bank accounts are not in this format (99-9999-999999-99 or 99-9999-9999999-999)and the system is automatically putting the dashes in.
If someone could help that would be great, as I need to update this for our upcoming payment run.
Hi Pacific2000,
Thanks for your post.
This error can be resolved if you change the Refund Details in the Payment details tab of the supplier card from "Online" or the default option to a non-default one.
Do let us know how it goes.
Cheers,
Shella
Thank you, that fixed it :)
Hi Pacific2000,
Thanks for the response.
We're glad to know that we're able to help you with this. Please be informed that we are now closing this thread. Feel free to start a new post in the future if you encounter any further issues. We're always delighted to assist you.
Also, if my previous response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Shella
Hi Shella_A ,
This is not working for me. Is there another method?
I keep getting the error. 'The format of the bank Account Number value is incorrect.'
I can't enter in dashes but when I include a space where the dashes should be it gives me the error 'The Bank account number is invalid.'
I've tried changing the refund details to something else.
