Forum Discussion

QTEngine's avatar
2 years ago

How to remove inactive bank account from Bank Feeds drop down list

Hi

Hoping someone can help.

 

We have an inactive bank account in our accounts list and it has also been unlinked/cancelled from the Manage Bank Accounts screen.

 

Problem is each time we open the Bank Feeds screen, the inactive bank account still shows as the default in the Accounts drop down list. 

 

How do we remove the inactive bank account from showing in the drop down list?

Thanks Anita

 

 

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator

    Hi QTEngine 

     

    Thank you for letting us know your concern and we are more than happy to assist you with this. To further check, please send me a Private Message containing the following:

     

    • Serial number
    • Business name
    • Your full name and email address
    • Last four digits of the bank account
    • Company File ID (Help>>About MYOB AccountRight)

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

    • Thanks Sai, I am trying to send Private Message but it is just showing blank page.

       

      I am hovering over your user name and selecting Send Message, but next screen doesn't give me the option to message you.  Any ideas

       

       

      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator

        Hi QTEngine 

         

        Thank you for the response and my apologies for the inconvenience. I've granted you an access to our private message. Kindly send the details needed.

         

        Kind regards,

        Sai

    • Raelenev's avatar
      Raelenev
      Contributing User

      I need to do the same thing please advise how to do this.  The accounts have been made inactive but still appear on the bank feeds.