How to remove inactive bank account from Bank Feeds drop down list

Question

HiHoping someone can help.&nbsp;We have an inactive bank account in our accounts list and it has also been unlinked/cancelled from the Manage Bank Accounts screen.&nbsp;Problem is each time we open the Bank Feeds screen, the inactive bank account still shows as the default in the Accounts drop down list.&nbsp;&nbsp;How do we remove the inactive bank account from showing in the drop down list?Thanks Anita&nbsp;&nbsp;

isaiah_c · Answer

Hi QTEngine&nbsp;
&nbsp;
Thank you for letting us know your concern and we are more than happy to assist you with this. To further check, please send me a Private Message containing the following:
&nbsp;

Serial number
 Business name
 Your full name and email address
 Last four digits of the bank account
 Company File ID (Help&gt;&gt;About MYOB AccountRight)

&nbsp;
Please let me know if you need further help.
&nbsp;
Kind regards,
Sai

qtengine · Answer

Thanks Sai, I am trying to send Private Message but it is just showing blank page.

I am hovering over your user name and selecting Send Message, but next screen doesn't give me the option to message you. Any ideas

isaiah_c · Answer

Hi QTEngine&nbsp;
&nbsp;
Thank you for the response and my apologies for the inconvenience. I've granted you an access to our private message. Kindly send the details needed.
&nbsp;
Kind regards,
Sai

raelenev · Answer

I need to do the same thing please advise how to do this.&nbsp; The accounts have been made inactive but still appear on the bank feeds.

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How to remove inactive bank account from Bank Feeds drop down list

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