Online Payments

Question

It appears with the last two updates from MYOB our Invoices are converting to "Customer to pay surcharge". Our customers DO NOT PAY the surcharge we absorb the Merchant Fee .

The first update the default had also changed to customer to pay Surcharge, however this time it appears our Invoices being sent have changed for the customer to pay, the default shows correctly that the business is to to pay the surcharge. Is anyone else having this problem? This is a real headache and rather embarrasing with our customers that pay through our MYOB online payment system!

HELP :)

earl_hd · Answer

Hi Stockfeed1,Thanks for sharing — it’s definitely a bit of a pain when this happens, especially with customers involved. You’re not alone — we’ve had the same thing happen too!Please note that there are two levels of surcharge settings: invoice level and default level.&nbsp;
After ensuring that the default level settings are configured correctly (business pays the surcharge), to make sure that the surcharge will not be passed on to your customers, you can verify and configure the invoice level settings by:Upon creation the invoice, click EDIT&nbsp;

Make sure to choose YOUR BUSINESS PAY THE SURCHARGE button and hit SAVE.&nbsp;

Please note that as per terms and conditions, when a customer pays via BPAY, it is the business that pays for the surcharge regardless of your settings to pass on the surcharge to your customers. The passing of surcharges is only applicable to Credit card and E-Wallet payments. You can read more about this through: OIP Fees and Surcharges

I hope this helps!

Regards,
Earl

Forum Discussion

Online Payments - Surcharge

1 Reply

Looking for something else?

Related content

Online payment surcharge

Online Payments Made Easy

Including surcharge for payments

Merchant fee surcharge

Online Payment Surcharge

Online Payments application

Online payment refunds