Payment showing as Debit and Credit in reconcile screen

Question

Hoping to find help, even calling MYOB got me nowhere.... almost 3 hours on the phone to get no result only anxiety.

I go into the sales register screen, find my invoice to the customer, go to payment down the bottom of that invoice, enter details.

I then check my reconcile accounts screen and it shows up as a credit AND a debit.

Also when I go back to the sales register screen the invoice still show as Open and paid/closed... but only on some of the time, not all do it...

what on earth have I done? I am the only one who works in MYOB in our office so it has to me making some sort of stuff up.

earl_hd · Answer

Hi SalterSurveying,This issue can occur due to a few reasons, such as incorrect data entry. Double-check the payment entries in the sales register screen to ensure that they are correctly recorded, making sure that the payment details, such as the amount and date, are accurate. Additionally, in the reconcile accounts window, verify that the transactions are correctly matched, as sometimes transactions may appear as both a credit and a debit if they are not properly reconciled.&nbsp;If the issue persists, please reach out to our support team for further assistance. You can contact them through live chat via our virtual assistant MOCA or by raising a support ticket through myaccount.myob.com.I hope this helps!Regards,Earl

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Payment showing as Debit and Credit in reconcile screen

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